声音听不清

chan

web和移动端用callcenter的demo视频时web端听不清移动端的声音,断断续续的,请问有什么解决办法?

admin

您好，双方都换最新的V6.1版本测试看看？下载地址：http://sdk.anychat.cn/html/download.html

佰锐科技-陈伟

chan 发表于 2016-7-4 18:31
lenovo 电脑，手机 android 5.1

您好 可以加我QQ 我远程和您测试下 QQ 2919302392

chan

佰锐科技-梁国桦 发表于 2016-7-4 17:20
请问您使用的是何种机型？

lenovo 电脑，手机 android 5.1

佰锐科技-梁国桦

chan 发表于 2016-7-4 16:41
电脑换过好几台了,声音都是断断续续的,视频流畅

请问您使用的是何种机型？

chan

佰锐科技-白玉冰 发表于 2016-7-4 16:20
你好，请问视频流畅吗？或者可以换台电脑 试下web端声音是否正常。

电脑换过好几台了,声音都是断断续续的,视频流畅

佰锐科技-白玉冰

你好，请问视频流畅吗？或者可以换台电脑 试下web端声音是否正常。

chan

佰锐科技-白玉冰 发表于 2016-7-4 11:54
声音听不清，视频正常吗？能够提供下双方日志：BRAnyChatCore.log 文件

PC端的LOG:


[2016-07-04 15:22:41(256)]        Invoke        Connect(cdlm.net,8906)=0
[2016-07-04 15:22:41(527)]        Invoke        Login(username:2_200512_面签_浙江国群资产管理有限公司)=0
[2016-07-04 15:22:41(584)]        Create anychatdnsserver connect:202.91.236.244(8906)
[2016-07-04 15:22:41(885)]        On pre-connection result, errorcode:0, anychatcoreserver, 202.91.236.244(8906, tcp:1)
[2016-07-04 15:22:41(918)]        CheckClientSocketLink         Connect(ip=202.91.236.244,port=8906)
[2016-07-04 15:22:42(161)]        Server version: V6.1(Build Time:2016-06-03 15:08:22, Server OS:Windows)
[2016-07-04 15:22:42(239)]        Message        OnConnect(bSuccess:1, errorcode=0)
[2016-07-04 15:22:42(684)]        Message        OnLoginSystem(userid=392,errorcode=0,username=2_200512_面签_浙江国群资产管理有限公司), msg deliver worked(1)
[2016-07-04 15:22:42(685)]        Server running time: 12 days, 0 hours, 46 minutes, license mode:0
[2016-07-04 15:22:42(786)]        Connection to streaming media server successfully!(udp delay:54ms)
[2016-07-04 15:25:21(660)]        Message        OnVideoCallEvent(EventType:1, UserId:393, ErrorCode:0, dwFlags:0x0, dwParam:0
[2016-07-04 15:25:26(780)]        Invoke        VideoCallControl(EventType:2, UserId:393, ErrorCode:0, dwFlags:0, dwParam:0, UserStr=0
[2016-07-04 15:25:26(861)]        Message        OnVideoCallEvent(EventType:3, UserId:393, ErrorCode:0, dwFlags:0x0, dwParam:1
[2016-07-04 15:25:26(865)]        Invoke        EnterRoom(roomid=1)
[2016-07-04 15:25:27(077)]        Message        OnEnterRoom(roomid=1,errorcode=0,siteindex=0)
[2016-07-04 15:25:27(078)]        Unrelated audio mixer,name:主音量, ComponentType:0x7, Pname:立体声混音 (Realtek High Defini, type:0
[2016-07-04 15:25:27(135)]        Message        OnReceiveOnlineUser(count=1,roomid=1)
[2016-07-04 15:25:27(136)]        Invoke        UserCameraControl(userid=-1, bOpen=0, stream=0)
[2016-07-04 15:25:27(149)]        Invoke        UserSpeakControl(userid=-1,bOpen=1)
[2016-07-04 15:25:27(179)]        Message        OnUserEnterRoom(userid=393,nickname=1_210248_68400,siteindex=1)
[2016-07-04 15:25:27(568)]        Message        OnP2PConnectState(userid=393, state=1)
[2016-07-04 15:25:27(832)]        WaveIn Audio Capture Driver(立体声混音 (Realtek High Defini)
[2016-07-04 15:25:27(833)]        Audio Init, error:0, device:0, 1, 16000, 16, capmode:0
[2016-07-04 15:25:27(841)]        Invoke        StreamRecordCtrlEx(393, 1, 0x2013, 0, {"filename":"孙肖辉_130530198812080036_2016-07-04 15-25-27"})=0
[2016-07-04 15:25:27(913)]        Invoke        UserCameraControl(userid=393, bOpen=1, stream=0)
[2016-07-04 15:25:27(914)]        Invoke        UserSpeakControl(userid=393,bOpen=1)
[2016-07-04 15:25:27(931)]        Audio FX Status: VAD:1, NS:1, AGC:1, AEC:1
[2016-07-04 15:25:28(021)]        Audio codec init, handle:1, 11, 1, 16000, 16, 15850
[2016-07-04 15:25:28(055)]        Message        OnP2PConnectState(userid=393, state=3)
[2016-07-04 15:25:28(203)]        Invoke        UserCameraControl(userid=393, bOpen=1, stream=0)
[2016-07-04 15:25:28(204)]        Invoke        UserSpeakControl(userid=393,bOpen=1)
[2016-07-04 15:25:28(432)]        Audio Playback Device Init(0, 1, 16000, 16), WaveOut Playback Driver
[2016-07-04 15:25:30(932)]        On Remote UserCameraControl(dwUserId:393, bOpen:1)
[2016-07-04 15:25:30(932)]        On Remote UserSpeakControl(dwUserId:393, bOpen:1)
[2016-07-04 15:25:33(260)]        userid(393) audio decode, codec:11, 1 channel, 16000Hz
[2016-07-04 15:25:33(260)]        user(393) record audio stream parameter: codec:11, 1 channel, 16000Hz
[2016-07-04 15:25:35(040)]        userid(393) video decode, codec:1, 640x480, delay:15ms
[2016-07-04 15:25:35(041)]        User(393) record video stream parameter: codec:1, 480x640, 10fps
[2016-07-04 15:25:35(113)]        User(393) record init successed! filepath:\Program Files (x86)\BaiRuiTech\AnyChatWeb\temp\record\孙肖辉_130530198812080036_2016-07-04 15-25-27.mp4
[2016-07-04 15:26:25(398)]        Message        OnVideoCallEvent(EventType:4, UserId:393, ErrorCode:0, dwFlags:0x0, dwParam:393
[2016-07-04 15:26:25(442)]        Record audio parameters: aac(86018), 2 channel, 16.0kHz, 1kbps
[2016-07-04 15:26:25(443)]        Record video parameters: h264(28), 480x640, 10fps, 15kbps
[2016-07-04 15:26:25(444)]        Record status, input video count:505(50297 ms), record video count:509(50900 ms), 10 fps, audio frame count:803840(50240 ms), audio_eof:1, video_eof:1
[2016-07-04 15:26:25(446)]        Record filename: D:\Program Files (x86)\BaiRuiTech\AnyChatWeb\temp\record\瀛欒倴杈塤130530198812080036_2016-07-04 15-25-27.mp4
[2016-07-04 15:26:25(463)]        Invoke        LeaveRoom(roomid=-1)        Elapse:62 ms
[2016-07-04 15:26:27(042)]        OnSocketClose, index(3)-errorcode(0-0), flags:0x81, bTcp(1),userid(393), list:0




android log:


[2016-07-04 15:23:28(769)]        ---------------------------AnyChat Platform Core SDK Client Log---------------------------
[2016-07-04 15:23:28(770)]        Load libanychatcore.so success!(V6.0 Build Time:Feb 28 2016 09:47:25)
[2016-07-04 15:23:28(770)]        Android OS SDK Version:22, Support ARMv7:2, Support Neon:4
[2016-07-04 15:23:28(832)]        Load libmediautil_v7.so success!(V6.0 Build Time:Feb 28 2016 09:49:23)
[2016-07-04 15:23:28(860)]        Load libmediashow.so success!(V6.0 Build Time:Feb 28 2016 09:49:07)
[2016-07-04 15:23:28(882)]        Load libmediacore.so success!(V6.0 Build Time:Feb 28 2016 09:49:10)
[2016-07-04 15:23:28(884)]        m1 note(Meizu) mt6752  5.1
[2016-07-04 15:23:28(893)]        Apply video parameter:640x480, bitrate:0kbps, quality:3, gop:40, fps:10, preset:2, codec:0
[2016-07-04 15:23:28(894)]        Invoke        SetSDKOption(BRAC_SO_NETWORK_P2PPOLITIC=1)
[2016-07-04 15:23:28(894)]        Invoke        SetSDKOption(BRAC_SO_AUDIO_ECHOCTRL,1)
[2016-07-04 15:23:28(895)]        Invoke        SetSDKOption(BRAC_SO_CORESDK_USEHWCODEC=0)
[2016-07-04 15:23:43(385)]        Invoke        Connect(202.91.248.244,8906)=0
[2016-07-04 15:23:43(386)]        Invoke        Login(username:1_210248_68400)=0
[2016-07-04 15:23:43(399)]        Create anychatdnsserver connect:202.91.248.244(8906)
[2016-07-04 15:23:43(497)]        On pre-connection result, errorcode:0, anychatcoreserver, 202.91.248.244(8906, tcp:1)
[2016-07-04 15:23:43(531)]        CheckClientSocketLink         Connect(ip=202.91.248.244,port=8906)
[2016-07-04 15:23:43(562)]        Server version: V6.1(Build Time:2016-06-03 15:08:22, Server OS:Windows)
[2016-07-04 15:23:43(611)]        Message        OnConnect(bSuccess:1, errorcode=0)
[2016-07-04 15:23:43(864)]        Message        OnLoginSystem(userid=393,errorcode=0,username=1_210248_68400), msg deliver worked(0)
[2016-07-04 15:23:43(864)]        Server running time: 12 days, 0 hours, 47 minutes, license mode:0
[2016-07-04 15:23:43(915)]        Connection to streaming media server successfully!(udp delay:25ms)
[2016-07-04 15:25:18(257)]        Invoke        VideoCallControl(EventType:1, UserId:392, ErrorCode:0, dwFlags:0, dwParam:0, UserStr=0
[2016-07-04 15:25:18(305)]        Message        OnVideoCallEvent(EventType:2, UserId:392, ErrorCode:0, dwFlags:0x0, dwParam:0
[2016-07-04 15:25:23(498)]        Message        OnVideoCallEvent(EventType:3, UserId:392, ErrorCode:0, dwFlags:0x0, dwParam:1
[2016-07-04 15:25:23(715)]        Invoke        EnterRoom(roomid=1)
[2016-07-04 15:25:23(755)]        Message        OnEnterRoom(roomid=1,errorcode=0,siteindex=1)
[2016-07-04 15:25:23(757)]        Audio Playback Device Init(0, 1, 16000, 16), Default Playback Driver
[2016-07-04 15:25:23(758)]        Message        OnReceiveOnlineUser(count=2,roomid=1)
[2016-07-04 15:25:24(247)]        Message        OnP2PConnectState(userid=392, state=1)
[2016-07-04 15:25:24(622)]        On Remote UserCameraControl(dwUserId:392, bOpen:1)
[2016-07-04 15:25:24(734)]        Message        OnP2PConnectState(userid=392, state=3)
[2016-07-04 15:25:24(887)]        On Remote UserSpeakControl(dwUserId:392, bOpen:1)
[2016-07-04 15:25:27(042)]        APPLOG        Camera Preview size: 176 x 144
[2016-07-04 15:25:27(043)]        APPLOG        Camera Preview size: 320 x 240
[2016-07-04 15:25:27(043)]        APPLOG        Camera Preview size: 352 x 288
[2016-07-04 15:25:27(043)]        APPLOG        Camera Preview size: 480 x 320
[2016-07-04 15:25:27(044)]        APPLOG        Camera Preview size: 480 x 368
[2016-07-04 15:25:27(044)]        APPLOG        Camera Preview size: 640 x 480
[2016-07-04 15:25:27(044)]        APPLOG        Camera FrameRate: 5000 , 60000
[2016-07-04 15:25:27(252)]        Invoke        SetSDKOption(BRAC_SO_CORESDK_EXTVIDEOINPUT=1)
[2016-07-04 15:25:27(254)]        Invoke        SetInputVideoFormat(pixfmt:8, 640x480, 60fps, flags:0)
[2016-07-04 15:25:27(330)]        video init finish:640x480, NV21, fps:60, codecid:1
[2016-07-04 15:25:27(375)]        Invoke        UserCameraControl(userid=-1, bOpen=1, stream=0)
[2016-07-04 15:25:27(376)]        Invoke        UserSpeakControl(userid=-1,bOpen=1)
[2016-07-04 15:25:27(391)]        Invoke        UserCameraControl(userid=392, bOpen=1, stream=0)
[2016-07-04 15:25:27(391)]        Invoke        UserSpeakControl(userid=392,bOpen=1)
[2016-07-04 15:25:27(406)]        Invoke        SetSDKOption(BRAC_SO_CORESDK_EXTVIDEOINPUT=1)
[2016-07-04 15:25:27(410)]        Invoke        SetInputVideoFormat(pixfmt:8, 640x480, 30fps, flags:0)
[2016-07-04 15:25:27(437)]        video init finish:640x480, NV21, fps:30, codecid:1
[2016-07-04 15:25:27(450)]        Invoke        SetInputAudioFormat(1, 16000, 16, flags:0)
[2016-07-04 15:25:27(450)]        Audio Init, error:0, device:-1, 1, 16000, 16, capmode:0
[2016-07-04 15:25:27(457)]        Audio codec init, handle:3, 11, 1, 16000, 16, 15850
[2016-07-04 15:25:27(511)]        video codec init:codec:1, 10fps, 640x480, bitrate:0kbps, quality:3, preset:2, gop:40, handle:4
[2016-07-04 15:25:29(917)]        Audio FX Status: VAD:1, NS:1, AGC:1, AEC:1
[2016-07-04 15:25:30(624)]        userid(392) audio decode, codec:11, 1 channel, 16000Hz
[2016-07-04 15:26:22(023)]        Invoke        VideoCallControl(EventType:4, UserId:392, ErrorCode:0, dwFlags:0, dwParam:393, UserStr=0
[2016-07-04 15:26:22(034)]        Message        OnVideoCallEvent(EventType:4, UserId:392, ErrorCode:0, dwFlags:0x0, dwParam:393
[2016-07-04 15:26:22(374)]        Message        OnUserLeaveRoom(userid=392,siteindex=0)
[2016-07-04 15:26:22(517)]        Invoke        UserCameraControl(userid=-1, bOpen=0, stream=0)
[2016-07-04 15:26:22(518)]        Invoke        UserSpeakControl(userid=-1,bOpen=0)
[2016-07-04 15:26:22(522)]        Invoke        UserSpeakControl(userid=392,bOpen=0)
[2016-07-04 15:26:22(522)]        Invoke        UserCameraControl(userid=392, bOpen=0, stream=0)
[2016-07-04 15:26:22(630)]        Invoke        LeaveRoom(roomid=-1)        Elapse:105 ms
[2016-07-04 15:26:22(639)]        Invoke        SetSDKOption(BRAC_SO_CORESDK_EXTVIDEOINPUT=0)
[2016-07-04 15:26:23(731)]        Invoke        LogoutServer(userid=393)        Elapse:26 ms
[2016-07-04 15:26:23(807)]        Invoke        BRAC_Release        Elapse:74 ms

佰锐科技-白玉冰

声音听不清，视频正常吗？能够提供下双方日志：BRAnyChatCore.log 文件