示例网页不能显示对方视频问题咨询

liangchao · 发表于 2016-3-14 11:58:26

请问下，我们目前在两台电脑上使用AnyChatQueue里边的示例网页，一个登陆客户，一个登陆坐席。视频接通后只能显示自己的视频，不能显示对方的视频。可能是什么原因呢？十分感谢

佰锐科技-邵光清 · 发表于 2016-3-14 15:46:29

liangchao 发表于 2016-3-14 15:25
问题是坐席也看不到用户的视频。

请您在本地部署服务器，是否正常？

AnyChat使用攻略之独立部署Windows视频服务器

liangchao · 发表于 2016-3-14 15:25:48

佰锐科技-邵光清发表于 2016-3-14 15:05
坐席的PC上没有摄像头呢！因此用户看不到坐席的视频。

问题是坐席也看不到用户的视频。

佰锐科技-邵光清 · 发表于 2016-3-14 15:07:03

liangchao 发表于 2016-3-14 15:04
跪求下载地址链接

http://sdk.anychat.cn/html/index.html

佰锐科技-邵光清 · 发表于 2016-3-14 15:05:51

liangchao 发表于 2016-3-14 14:47
[2016-03-14 11:50:04(407)] ---------------------------AnyChat Platform Core SDK Client Log-------- ...

****Open Local Video Fail,ErrorCode:10011

坐席的PC上没有摄像头呢！因此用户看不到坐席的视频。

liangchao · 发表于 2016-3-14 15:04:23

admin 发表于 2016-3-14 14:56
有关文件传输的问题，请升级SDK到6.0版本，该版本有针对文件传输进行了优化。

跪求下载地址链接

admin · 发表于 2016-3-14 14:56:00

有关文件传输的问题，请升级SDK到6.0版本，该版本有针对文件传输进行了优化。

liangchao · 发表于 2016-3-14 14:51:35

还有一个问题，请问一下用这个接口BRAC_TransFile发送文件，（.bmp图片，大小在50k左右），//temp/files文件夹里只有.bmp.tmp临时文件，大小0k，等了很久也传不过来。是网络原因还是什么原因呢？

liangchao · 发表于 2016-3-14 14:47:25

佰锐科技-邵光清发表于 2016-3-14 13:43
您好， userid(-86300) audio decode, codec:11, 1 channel, 16000Hz

声音应该是正常的，没有收到坐席 ...

[2016-03-14 11:50:04(407)] ---------------------------AnyChat Platform Core SDK Client Log---------------------------
[2016-03-14 11:50:04(408)] Load BRAnyChatCore.dll success!(V5.3 Build Time:Aug 10 2015 12:20:22)
[2016-03-14 11:50:04(450)] Load BRMiscUtil.dll success!(V5.3 Build Time:Aug 10 2015 12:20:50)
[2016-03-14 11:50:04(655)] Load BRMediaUtil.dll success!(V5.3 Build Time:Aug 10 2015 12:20:02)
[2016-03-14 11:50:04(666)] Load BRMediaShow.dll success!(V5.3 Build Time:Aug 10 2015 12:20:53)
[2016-03-14 11:50:04(682)] Load BRMediaCore.dll success!(V5.3 Build Time:Aug 10 2015 12:21:04)
[2016-03-14 11:50:09(549)] Invoke Connect(demo.anychat.cn,8906)=0
[2016-03-14 11:50:09(550)] Invoke LoginServer(username=nxj)
[2016-03-14 11:50:09(609)] CheckClientSocketLink Connect(ip=121.199.51.198,port=8906)
[2016-03-14 11:50:09(904)] Server version: V5.3(Build Time:2016-01-21 10:24:30, Server OS:Windows)
[2016-03-14 11:50:10(196)] Message OnConnect(bSuccess:1, errorcode=0)
[2016-03-14 11:50:11(034)] Message OnLoginSystem(userid=-86135,errorcode=0,username=nxj), msg deliver worked(1)
[2016-03-14 11:50:11(036)] Server running time: 52 days, 20 hours, 50 minutes, license mode:1
[2016-03-14 11:50:11(043)] Object InitFlags:0x2
[2016-03-14 11:50:11(593)] Area(10002) Object Event, unknow event:2, dwParam1:-86135
[2016-03-14 11:50:13(640)] Area(10001) Object Event, Enter Result:0
[2016-03-14 11:50:14(520)] Invoke VideoCallControl(EventType:1, UserId:-86121, ErrorCode:0, dwFlags:0, dwParam:0, UserStr

=0
[2016-03-14 11:50:14(772)] Message OnVideoCallEvent(EventType:2, UserId:-86121, ErrorCode:0, dwFlags:0x0, dwParam:0
[2016-03-14 11:50:19(102)] Warning: The UDP communication with the server abnormal!
[2016-03-14 11:50:26(686)] Message OnVideoCallEvent(EventType:3, UserId:-86121, ErrorCode:0, dwFlags:0x0, dwParam:1
[2016-03-14 11:50:26(689)] Invoke EnterRoom(roomid=1)
[2016-03-14 11:50:26(857)] Message OnEnterRoom(roomid=1,errorcode=0,siteindex=4)
[2016-03-14 11:50:26(868)] Message OnReceiveOnlineUser(count=7,roomid=1)
[2016-03-14 11:50:26(872)] Invoke UserCameraControl(userid=-86135, bOpen=1, stream=0)
[2016-03-14 11:50:26(877)] Invoke UserSpeakControl(userid=-86135,bOpen=1)
[2016-03-14 11:50:27(231)] On Remote UserCameraControl(dwUserId:-86121, bOpen:1)
[2016-03-14 11:50:27(231)] On Remote UserSpeakControl(dwUserId:-86121, bOpen:1)
[2016-03-14 11:50:27(232)] On Remote UserCameraControl(dwUserId:-86046, bOpen:1)
[2016-03-14 11:50:27(233)] On Remote UserSpeakControl(dwUserId:-86046, bOpen:1)
[2016-03-14 11:50:27(486)] On Remote UserCameraControl(dwUserId:-86090, bOpen:1)
[2016-03-14 11:50:27(751)] On Remote UserSpeakControl(dwUserId:-86090, bOpen:1)
[2016-03-14 11:50:28(456)] WaveIn Audio Capture Driver(麦克风 (Realtek High Definition)
[2016-03-14 11:50:28(457)] Audio Init, error:0, device:0, 1, 16000, 16, capmode:0
[2016-03-14 11:50:28(458)] Audio codec init, handle:1, 11, 1, 16000, 16, 15850
[2016-03-14 11:50:28(473)] Invoke UserCameraControl(userid=-86121, bOpen=1, stream=0)
[2016-03-14 11:50:28(482)] Invoke UserSpeakControl(userid=-86121,bOpen=1)
[2016-03-14 11:50:28(509)] Audio Playback Device Init(0, 1, 16000, 16), WaveOut Playback Driver
[2016-03-14 11:50:28(512)] Audio FX Status: VAD:1, NS:1, AGC:1, AEC:1
[2016-03-14 11:50:50(970)] OnSocketClose, index(9)-errorcode(10053-0), flags:0x81, bTcp(1),userid(-1), list:0

[2016-03-14 11:51:33(174)] Message OnVideoCallEvent(EventType:4, UserId:-86121, ErrorCode:0, dwFlags:0x0, dwParam:0
[2016-03-14 11:51:33(548)] Message OnUserLeaveRoom(userid=-86121,siteindex=3)
[2016-03-14 11:52:14(189)] Message OnUserLeaveRoom(userid=-86133,siteindex=0)
[2016-03-14 11:52:46(710)] Message OnUserEnterRoom(userid=-86144,nickname=t,siteindex=0)
[2016-03-14 11:52:46(711)] On Remote UserCameraControl(dwUserId:-86144, bOpen:1)
[2016-03-14 11:52:46(712)] On Remote UserSpeakControl(dwUserId:-86144, bOpen:1)
[2016-03-14 11:53:22(345)] Message OnUserLeaveRoom(userid=-86144,siteindex=0)
[2016-03-14 11:54:06(654)] Message OnUserEnterRoom(userid=-86150,nickname=name888,siteindex=0)
[2016-03-14 11:54:06(655)] On Remote UserCameraControl(dwUserId:-86150, bOpen:1)
[2016-03-14 11:54:06(656)] On Remote UserSpeakControl(dwUserId:-86150, bOpen:1)
[2016-03-14 11:54:06(747)] On Remote UserCameraControl(dwUserId:-86150, bOpen:0)
[2016-03-14 11:54:06(748)] On Remote UserSpeakControl(dwUserId:-86150, bOpen:0)
[2016-03-14 11:56:31(069)] ****Open Local Video Fail,ErrorCode:10011
[2016-03-14 11:56:31(202)] Invoke LeaveRoom(roomid=-86135) Elapse:298024 ms
[2016-03-14 11:56:31(203)] Invoke UserCameraControl(userid=-86121, bOpen=0, stream=0)
[2016-03-14 11:56:31(209)] Invoke UserSpeakControl(userid=-86121,bOpen=0)
[2016-03-14 11:56:31(332)] Invoke UserCameraControl(userid=-86121, bOpen=0, stream=0)
[2016-03-14 11:56:31(333)] Invoke UserSpeakControl(userid=-86121,bOpen=0)
[2016-03-14 11:56:31(346)] Invoke UserCameraControl(userid=-1, bOpen=1, stream=0)
[2016-03-14 11:56:31(357)] Invoke UserSpeakControl(userid=-1,bOpen=1)
[2016-03-14 11:56:31(387)] Message OnLinkClose(reason=0, dwErrorCode:100)
[2016-03-14 11:56:31(400)] Invoke UserCameraControl(userid=-1, bOpen=1, stream=0)
[2016-03-14 11:56:31(406)] Invoke UserSpeakControl(userid=-1,bOpen=1)
[2016-03-14 11:56:36(449)] CheckClientSocketLink Connect(ip=121.199.51.198,port=8906)
[2016-03-14 11:56:36(670)] Server version: V5.3(Build Time:2016-01-21 10:24:30, Server OS:Windows)
[2016-03-14 11:56:37(372)] Message OnLoginSystem(userid=-86163,errorcode=0,username=nxj), msg deliver worked(1)
[2016-03-14 11:56:37(381)] Load BRMediaUtil.dll success!(V5.3 Build Time:Aug 10 2015 12:20:02)
[2016-03-14 11:56:37(391)] Load BRMediaShow.dll success!(V5.3 Build Time:Aug 10 2015 12:20:53)
[2016-03-14 11:56:37(402)] Load BRMediaCore.dll success!(V5.3 Build Time:Aug 10 2015 12:21:04)
[2016-03-14 11:56:37(439)] Server running time: 52 days, 20 hours, 57 minutes, license mode:1
[2016-03-14 11:56:37(450)] Object InitFlags:0x2
[2016-03-14 11:56:37(711)] Area(10002) Object Event, unknow event:2, dwParam1:-86163
[2016-03-14 12:33:47(075)] Invoke LogoutServer(userid=-86163) Elapse:78 ms
[2016-03-14 12:33:47(153)] Invoke BRAC_Release Elapse:78 ms

liangchao · 发表于 2016-3-14 14:47:08

佰锐科技-邵光清发表于 2016-3-14 13:43
您好， userid(-86300) audio decode, codec:11, 1 channel, 16000Hz

声音应该是正常的，没有收到坐席 ...

[2016-03-14 11:50:04(407)] ---------------------------AnyChat Platform Core SDK Client Log---------------------------
[2016-03-14 11:50:04(408)] Load BRAnyChatCore.dll success!(V5.3 Build Time:Aug 10 2015 12:20:22)
[2016-03-14 11:50:04(450)] Load BRMiscUtil.dll success!(V5.3 Build Time:Aug 10 2015 12:20:50)
[2016-03-14 11:50:04(655)] Load BRMediaUtil.dll success!(V5.3 Build Time:Aug 10 2015 12:20:02)
[2016-03-14 11:50:04(666)] Load BRMediaShow.dll success!(V5.3 Build Time:Aug 10 2015 12:20:53)
[2016-03-14 11:50:04(682)] Load BRMediaCore.dll success!(V5.3 Build Time:Aug 10 2015 12:21:04)
[2016-03-14 11:50:09(549)] Invoke Connect(demo.anychat.cn,8906)=0
[2016-03-14 11:50:09(550)] Invoke LoginServer(username=nxj)
[2016-03-14 11:50:09(609)] CheckClientSocketLink Connect(ip=121.199.51.198,port=8906)
[2016-03-14 11:50:09(904)] Server version: V5.3(Build Time:2016-01-21 10:24:30, Server OS:Windows)
[2016-03-14 11:50:10(196)] Message OnConnect(bSuccess:1, errorcode=0)
[2016-03-14 11:50:11(034)] Message OnLoginSystem(userid=-86135,errorcode=0,username=nxj), msg deliver worked(1)
[2016-03-14 11:50:11(036)] Server running time: 52 days, 20 hours, 50 minutes, license mode:1
[2016-03-14 11:50:11(043)] Object InitFlags:0x2
[2016-03-14 11:50:11(593)] Area(10002) Object Event, unknow event:2, dwParam1:-86135
[2016-03-14 11:50:13(640)] Area(10001) Object Event, Enter Result:0
[2016-03-14 11:50:14(520)] Invoke VideoCallControl(EventType:1, UserId:-86121, ErrorCode:0, dwFlags:0, dwParam:0, UserStr

=0
[2016-03-14 11:50:14(772)] Message OnVideoCallEvent(EventType:2, UserId:-86121, ErrorCode:0, dwFlags:0x0, dwParam:0
[2016-03-14 11:50:19(102)] Warning: The UDP communication with the server abnormal!
[2016-03-14 11:50:26(686)] Message OnVideoCallEvent(EventType:3, UserId:-86121, ErrorCode:0, dwFlags:0x0, dwParam:1
[2016-03-14 11:50:26(689)] Invoke EnterRoom(roomid=1)
[2016-03-14 11:50:26(857)] Message OnEnterRoom(roomid=1,errorcode=0,siteindex=4)
[2016-03-14 11:50:26(868)] Message OnReceiveOnlineUser(count=7,roomid=1)
[2016-03-14 11:50:26(872)] Invoke UserCameraControl(userid=-86135, bOpen=1, stream=0)
[2016-03-14 11:50:26(877)] Invoke UserSpeakControl(userid=-86135,bOpen=1)
[2016-03-14 11:50:27(231)] On Remote UserCameraControl(dwUserId:-86121, bOpen:1)
[2016-03-14 11:50:27(231)] On Remote UserSpeakControl(dwUserId:-86121, bOpen:1)
[2016-03-14 11:50:27(232)] On Remote UserCameraControl(dwUserId:-86046, bOpen:1)
[2016-03-14 11:50:27(233)] On Remote UserSpeakControl(dwUserId:-86046, bOpen:1)
[2016-03-14 11:50:27(486)] On Remote UserCameraControl(dwUserId:-86090, bOpen:1)
[2016-03-14 11:50:27(751)] On Remote UserSpeakControl(dwUserId:-86090, bOpen:1)
[2016-03-14 11:50:28(456)] WaveIn Audio Capture Driver(麦克风 (Realtek High Definition)
[2016-03-14 11:50:28(457)] Audio Init, error:0, device:0, 1, 16000, 16, capmode:0
[2016-03-14 11:50:28(458)] Audio codec init, handle:1, 11, 1, 16000, 16, 15850
[2016-03-14 11:50:28(473)] Invoke UserCameraControl(userid=-86121, bOpen=1, stream=0)
[2016-03-14 11:50:28(482)] Invoke UserSpeakControl(userid=-86121,bOpen=1)
[2016-03-14 11:50:28(509)] Audio Playback Device Init(0, 1, 16000, 16), WaveOut Playback Driver
[2016-03-14 11:50:28(512)] Audio FX Status: VAD:1, NS:1, AGC:1, AEC:1
[2016-03-14 11:50:50(970)] OnSocketClose, index(9)-errorcode(10053-0), flags:0x81, bTcp(1),userid(-1), list:0

[2016-03-14 11:51:33(174)] Message OnVideoCallEvent(EventType:4, UserId:-86121, ErrorCode:0, dwFlags:0x0, dwParam:0
[2016-03-14 11:51:33(548)] Message OnUserLeaveRoom(userid=-86121,siteindex=3)
[2016-03-14 11:52:14(189)] Message OnUserLeaveRoom(userid=-86133,siteindex=0)
[2016-03-14 11:52:46(710)] Message OnUserEnterRoom(userid=-86144,nickname=t,siteindex=0)
[2016-03-14 11:52:46(711)] On Remote UserCameraControl(dwUserId:-86144, bOpen:1)
[2016-03-14 11:52:46(712)] On Remote UserSpeakControl(dwUserId:-86144, bOpen:1)
[2016-03-14 11:53:22(345)] Message OnUserLeaveRoom(userid=-86144,siteindex=0)
[2016-03-14 11:54:06(654)] Message OnUserEnterRoom(userid=-86150,nickname=name888,siteindex=0)
[2016-03-14 11:54:06(655)] On Remote UserCameraControl(dwUserId:-86150, bOpen:1)
[2016-03-14 11:54:06(656)] On Remote UserSpeakControl(dwUserId:-86150, bOpen:1)
[2016-03-14 11:54:06(747)] On Remote UserCameraControl(dwUserId:-86150, bOpen:0)
[2016-03-14 11:54:06(748)] On Remote UserSpeakControl(dwUserId:-86150, bOpen:0)
[2016-03-14 11:56:31(069)] ****Open Local Video Fail,ErrorCode:10011
[2016-03-14 11:56:31(202)] Invoke LeaveRoom(roomid=-86135) Elapse:298024 ms
[2016-03-14 11:56:31(203)] Invoke UserCameraControl(userid=-86121, bOpen=0, stream=0)
[2016-03-14 11:56:31(209)] Invoke UserSpeakControl(userid=-86121,bOpen=0)
[2016-03-14 11:56:31(332)] Invoke UserCameraControl(userid=-86121, bOpen=0, stream=0)
[2016-03-14 11:56:31(333)] Invoke UserSpeakControl(userid=-86121,bOpen=0)
[2016-03-14 11:56:31(346)] Invoke UserCameraControl(userid=-1, bOpen=1, stream=0)
[2016-03-14 11:56:31(357)] Invoke UserSpeakControl(userid=-1,bOpen=1)
[2016-03-14 11:56:31(387)] Message OnLinkClose(reason=0, dwErrorCode:100)
[2016-03-14 11:56:31(400)] Invoke UserCameraControl(userid=-1, bOpen=1, stream=0)
[2016-03-14 11:56:31(406)] Invoke UserSpeakControl(userid=-1,bOpen=1)
[2016-03-14 11:56:36(449)] CheckClientSocketLink Connect(ip=121.199.51.198,port=8906)
[2016-03-14 11:56:36(670)] Server version: V5.3(Build Time:2016-01-21 10:24:30, Server OS:Windows)
[2016-03-14 11:56:37(372)] Message OnLoginSystem(userid=-86163,errorcode=0,username=nxj), msg deliver worked(1)
[2016-03-14 11:56:37(381)] Load BRMediaUtil.dll success!(V5.3 Build Time:Aug 10 2015 12:20:02)
[2016-03-14 11:56:37(391)] Load BRMediaShow.dll success!(V5.3 Build Time:Aug 10 2015 12:20:53)
[2016-03-14 11:56:37(402)] Load BRMediaCore.dll success!(V5.3 Build Time:Aug 10 2015 12:21:04)
[2016-03-14 11:56:37(439)] Server running time: 52 days, 20 hours, 57 minutes, license mode:1
[2016-03-14 11:56:37(450)] Object InitFlags:0x2
[2016-03-14 11:56:37(711)] Area(10002) Object Event, unknow event:2, dwParam1:-86163
[2016-03-14 12:33:47(075)] Invoke LogoutServer(userid=-86163) Elapse:78 ms
[2016-03-14 12:33:47(153)] Invoke BRAC_Release Elapse:78 ms

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