视频见证过程中没有声音

送你一颗子弹 · 发表于 2015-5-4 10:10:00

视频见证过程中，座席端能听到客户端声音，但是客户端听不到座席端声音，坐席端的日志如下：

送你一颗子弹 · 发表于 2015-5-4 14:46:46

佰锐科技-邵光清发表于 2015-5-4 14:16
您好，，请您发视频交互双方的日志过来，以便分析一下音频采集和请求的过程是否正常。

感谢扬子鳄和廖斌同学了！

我的麦克风有问题。。。已经解决了

佰锐科技-邵光清 · 发表于 2015-5-4 14:16:34

您好，，请您发视频交互双方的日志过来，以便分析一下音频采集和请求的过程是否正常。

佰锐科技-邵光清 · 发表于 2015-5-4 14:01:13

建议您重启一下浏览器，重新登录，或者下载最新的web版本。

佰锐科技-邵光清 · 发表于 2015-5-4 13:44:16

您好，

Audio FX Status: VAD:0, NS:1, AGC:1, AEC:1

显示静音检测功能尚未打开，建议您重启一下客户端，或者更新库文件到最新版本。

送你一颗子弹 · 发表于 2015-5-4 13:30:53

客户端和座席端进行视频，客户端听不到座席端的声音，座席端的日志如下：
[2015-05-04 13:23:21(723)] ---------------------------AnyChat Platform Core SDK Client Log---------------------------
[2015-05-04 13:23:21(724)] Load BRAnyChatCore.dll success!(V5.1 Build Time:Sep 26 2014 15:47:54)
[2015-05-04 13:23:21(729)] Load BRMiscUtil.dll success!(V5.1 Build Time:Sep 26 2014 15:46:12)
[2015-05-04 13:23:21(867)] Load BRMediaUtil.dll success!(V5.1 Build Time:Sep 26 2014 15:46:17)
[2015-05-04 13:23:21(870)] Load BRMediaShow.dll success!(V5.1 Build Time:Sep 26 2014 15:46:19)
[2015-05-04 13:23:21(874)] Load BRMediaCore.dll success!(V5.1 Build Time:Sep 26 2014 15:46:36)
[2015-05-04 13:23:22(161)] Invoke SetSDKOption(BRAC_SO_AUDIO_VADCTRL,0)
[2015-05-04 13:23:22(162)] Invoke BRAC_SetSDKOption(BRAC_SO_NETWORK_P2PPOLITIC=1)
[2015-05-04 13:23:22(165)] Invoke SetSDKOption(BRAC_SO_AUDIO_ECHOCTRL,1)
[2015-05-04 13:23:22(167)] Invoke SetSDKOption(BRAC_SO_AUDIO_NSCTRL,1)
[2015-05-04 13:23:22(168)] Invoke SetSDKOption(BRAC_SO_AUDIO_AGCCTRL,1)
[2015-05-04 13:23:22(172)] Invoke AudioSetVolume(device:1, dwVolume:100)=0
[2015-05-04 13:23:22(173)] Apply video parameter:320x240, bitrate:90000, quality:3, gop:50, fps:15, preset:0, codec:0
[2015-05-04 13:23:31(717)] Invoke BRAC_Connect(210.176.58.135,8906)=0
[2015-05-04 13:23:31(717)] Invoke LoginServer(username=empadmin)
[2015-05-04 13:23:31(727)] Invoke EnterRoom(tkadmin-505)
[2015-05-04 13:23:31(797)] CheckClientSocketLink Connect(ip=210.176.58.135,port=8906)
[2015-05-04 13:23:31(959)] Server version: V5.2(Build Time:2015-04-28 22:34:42, Server OS

inux)
[2015-05-04 13:23:32(195)] Message OnConnect(bSuccess:1, errorcode=0)
[2015-05-04 13:23:32(595)] Message OnLoginSystem(userid=-46,errorcode=0,username=empadmin), msg deliver worked(1)
[2015-05-04 13:23:32(655)] Connection to streaming media server successfully!(udp delay:31ms)
[2015-05-04 13:23:32(905)] Message OnEnterRoom(roomid=16,errorcode=0,siteindex=0)
[2015-05-04 13:23:32(905)] Message OnReceiveOnlineUser(count=1,roomid=16)
[2015-05-04 13:23:32(905)] Invoke SetSDKOption(BRAC_SO_AUDIO_VADCTRL,0)
[2015-05-04 13:23:32(905)] Invoke UserCameraControl(userid=-46,bOpen=1)
[2015-05-04 13:23:32(905)] Invoke UserSpeakControl(userid=-46,bOpen=1)
[2015-05-04 13:23:33(421)] MinCroppingSize(640, 480) MaxCroppingSize(640, 480) Format(RGB24, 0x0)
[2015-05-04 13:23:33(422)] MinCroppingSize(320, 240) MaxCroppingSize(320, 240) Format(RGB24, 0x0)
[2015-05-04 13:23:33(423)] MinCroppingSize(352, 288) MaxCroppingSize(352, 288) Format(RGB24, 0x0)
[2015-05-04 13:23:33(425)] MinCroppingSize(424, 240) MaxCroppingSize(424, 240) Format(RGB24, 0x0)
[2015-05-04 13:23:33(426)] MinCroppingSize(640, 360) MaxCroppingSize(640, 360) Format(RGB24, 0x0)
[2015-05-04 13:23:33(428)] MinCroppingSize(800, 448) MaxCroppingSize(800, 448) Format(RGB24, 0x0)
[2015-05-04 13:23:33(429)] MinCroppingSize(960, 540) MaxCroppingSize(960, 540) Format(RGB24, 0x0)
[2015-05-04 13:23:33(430)] MinCroppingSize(1280, 720) MaxCroppingSize(1280, 720) Format(RGB24, 0x0)
[2015-05-04 13:23:33(432)] MinCroppingSize(640, 480) MaxCroppingSize(640, 480) Format(RGB24, 0x0)
[2015-05-04 13:23:33(433)] MinCroppingSize(640, 480) MaxCroppingSize(640, 480) Format(YUY2, 0x32595559)
[2015-05-04 13:23:33(434)] MinCroppingSize(320, 240) MaxCroppingSize(320, 240) Format(YUY2, 0x32595559)
[2015-05-04 13:23:33(435)] MinCroppingSize(352, 288) MaxCroppingSize(352, 288) Format(YUY2, 0x32595559)
[2015-05-04 13:23:33(437)] MinCroppingSize(424, 240) MaxCroppingSize(424, 240) Format(YUY2, 0x32595559)
[2015-05-04 13:23:33(438)] MinCroppingSize(640, 360) MaxCroppingSize(640, 360) Format(YUY2, 0x32595559)
[2015-05-04 13:23:33(439)] MinCroppingSize(800, 448) MaxCroppingSize(800, 448) Format(YUY2, 0x32595559)
[2015-05-04 13:23:33(441)] MinCroppingSize(960, 540) MaxCroppingSize(960, 540) Format(YUY2, 0x32595559)
[2015-05-04 13:23:33(442)] MinCroppingSize(1280, 720) MaxCroppingSize(1280, 720) Format(YUY2, 0x32595559)
[2015-05-04 13:23:33(444)] MinCroppingSize(640, 480) MaxCroppingSize(640, 480) Format(YUY2, 0x32595559)
[2015-05-04 13:23:33(445)] MinCroppingSize(640, 480) MaxCroppingSize(640, 480) Format(MJPG, 0x47504a4d)
[2015-05-04 13:23:33(447)] MinCroppingSize(320, 240) MaxCroppingSize(320, 240) Format(MJPG, 0x47504a4d)
[2015-05-04 13:23:33(448)] MinCroppingSize(352, 288) MaxCroppingSize(352, 288) Format(MJPG, 0x47504a4d)
[2015-05-04 13:23:33(450)] MinCroppingSize(640, 360) MaxCroppingSize(640, 360) Format(MJPG, 0x47504a4d)
[2015-05-04 13:23:33(451)] MinCroppingSize(800, 448) MaxCroppingSize(800, 448) Format(MJPG, 0x47504a4d)
[2015-05-04 13:23:33(452)] MinCroppingSize(960, 540) MaxCroppingSize(960, 540) Format(MJPG, 0x47504a4d)
[2015-05-04 13:23:33(454)] MinCroppingSize(1280, 720) MaxCroppingSize(1280, 720) Format(MJPG, 0x47504a4d)
[2015-05-04 13:23:33(454)] MinCroppingSize(640, 480) MaxCroppingSize(640, 480) Format(MJPG, 0x47504a4d)
[2015-05-04 13:23:33(456)] Video Config Size(320, 240) Format(RGB24, 25fps)
[2015-05-04 13:23:33(466)] video init finish:320x240, RGB24, fps:25
[2015-05-04 13:23:33(511)] WaveIn Audio Capture Driver(麦克风 (High Definition Audio )
[2015-05-04 13:23:33(513)] Audio Init, error:0, device:0, 1, 16000, 16, capmode:0
[2015-05-04 13:23:33(514)] Audio codec init, handle:1, 11, 1, 16000, 16, 15850
[2015-05-04 13:23:33(553)] Audio Playback Device Init(0, 1, 16000, 16), WaveOut Playback Driver
[2015-05-04 13:23:33(556)] Audio FX Status: VAD:0, NS:1, AGC:1, AEC:1
[2015-05-04 13:23:33(902)] video codec init:codec:1, 15fps, 320x240, bitrate:90kbps, quality:3, preset:0, gop:50, handle:2
[2015-05-04 13:23:34(620)] Message OnUserEnterRoom(userid=-47,nickname=505,siteindex=1)
[2015-05-04 13:23:34(626)] Invoke UserCameraControl(userid=-1,bOpen=1)
[2015-05-04 13:23:34(629)] Invoke UserSpeakControl(userid=-1,bOpen=1)
[2015-05-04 13:23:34(631)] Invoke UserCameraControl(userid=-47,bOpen=1)
[2015-05-04 13:23:34(633)] Invoke UserSpeakControl(userid=-47,bOpen=1)
[2015-05-04 13:23:34(697)] Invoke UserCameraControl(userid=-46,bOpen=1)
[2015-05-04 13:23:34(699)] Invoke UserSpeakControl(userid=-46,bOpen=1)
[2015-05-04 13:23:34(995)] On Remote UserCameraControl(dwUserId:-47, bOpen:1)
[2015-05-04 13:23:35(106)] Message OnP2PConnectState(userid=-47, state=1)
[2015-05-04 13:23:35(207)] On Remote UserSpeakControl(dwUserId:-47, bOpen:1)
[2015-05-04 13:23:35(248)] Message OnP2PConnectState(userid=-47, state=3)
[2015-05-04 13:23:35(726)] userid(-47) video decode delay:0ms
[2015-05-04 13:24:50(684)] Invoke StreamRecordCtrlEx(-47, 1, 0xa17, 123456, )=0
[2015-05-04 13:25:01(081)] Invoke StreamRecordCtrlEx(-47, 0, 0xa17, 123456, )=0

送你一颗子弹 · 发表于 2015-5-4 12:24:05

送你一颗子弹发表于 2015-5-4 11:01
这俩设置会不会是我上面说的原因？

我改了，还是一样额，日志如下
[2015-05-04 12:07:49(697)] ---------------------------AnyChat Platform Core SDK Client Log---------------------------
[2015-05-04 12:07:49(698)] Load BRAnyChatCore.dll success!(V5.1 Build Time:Sep 26 2014 15:47:54)
[2015-05-04 12:07:49(703)] Load BRMiscUtil.dll success!(V5.1 Build Time:Sep 26 2014 15:46:12)
[2015-05-04 12:07:49(832)] Load BRMediaUtil.dll success!(V5.1 Build Time:Sep 26 2014 15:46:17)
[2015-05-04 12:07:49(836)] Load BRMediaShow.dll success!(V5.1 Build Time:Sep 26 2014 15:46:19)
[2015-05-04 12:07:49(839)] Load BRMediaCore.dll success!(V5.1 Build Time:Sep 26 2014 15:46:36)
[2015-05-04 12:07:49(937)] Invoke SetSDKOption(BRAC_SO_AUDIO_VADCTRL,0)
[2015-05-04 12:07:49(937)] Invoke BRAC_SetSDKOption(BRAC_SO_NETWORK_P2PPOLITIC=1)
[2015-05-04 12:07:49(937)] Invoke SetSDKOption(BRAC_SO_AUDIO_ECHOCTRL,1)
[2015-05-04 12:07:49(937)] Invoke SetSDKOption(BRAC_SO_AUDIO_NSCTRL,1)
[2015-05-04 12:07:49(937)] Invoke SetSDKOption(BRAC_SO_AUDIO_AGCCTRL,1)
[2015-05-04 12:07:49(947)] Invoke AudioSetVolume(device:1, dwVolume:100)=0
[2015-05-04 12:07:49(947)] Apply video parameter:320x240, bitrate:90000, quality:3, gop:50, fps:15, preset:0, codec:0

送你一颗子弹 · 发表于 2015-5-4 11:01:09

佰锐科技-颜荣芝发表于 2015-5-4 10:31
您好，再检验了一下，您参数设置那里：[2015-05-04 10:06:56(230)] Apply video parameter:320x24 ...

这俩设置会不会是我上面说的原因？

佰锐科技-颜荣芝 · 发表于 2015-5-4 10:31:34

送你一颗子弹发表于 2015-5-4 10:10
[2015-05-04 10:06:06(419)] ---------------------------AnyChat Platform Core SDK Client Log---------- ...

您好，再检验了一下，您参数设置那里：[2015-05-04 10:06:56(230)] Apply video parameter:320x240, bitrate:100000, quality:0, gop:0, fps:15, preset:0, codec:0中的 quality:0, gop:0设置有问题，视频质量建议设置成3，关键帧间隔建议帧率fps的3-4倍。

佰锐科技-杨子鳄 · 发表于 2015-5-4 10:17:32

您好，您能将同一个通话的另一方日志发过来看下吗？

送你一颗子弹 · 发表于 2015-5-4 10:10:19

[2015-05-04 10:06:06(419)] ---------------------------AnyChat Platform Core SDK Client Log---------------------------
[2015-05-04 10:06:06(421)] Load BRAnyChatCore.dll success!(V5.1 Build Time:Sep 26 2014 15:47:54)
[2015-05-04 10:06:06(533)] Load BRMiscUtil.dll success!(V5.1 Build Time:Sep 26 2014 15:46:12)
[2015-05-04 10:06:06(878)] Load BRMediaUtil.dll success!(V5.1 Build Time:Sep 26 2014 15:46:17)
[2015-05-04 10:06:06(899)] Load BRMediaShow.dll success!(V5.1 Build Time:Sep 26 2014 15:46:19)
[2015-05-04 10:06:06(920)] Load BRMediaCore.dll success!(V5.1 Build Time:Sep 26 2014 15:46:36)
[2015-05-04 10:06:07(168)] Invoke SetSDKOption(BRAC_SO_AUDIO_VADCTRL,0)
[2015-05-04 10:06:07(171)] Invoke BRAC_SetSDKOption(BRAC_SO_NETWORK_P2PPOLITIC=1)
[2015-05-04 10:06:07(172)] Invoke SetSDKOption(BRAC_SO_AUDIO_ECHOCTRL,1)
[2015-05-04 10:06:07(175)] Invoke SetSDKOption(BRAC_SO_AUDIO_NSCTRL,1)
[2015-05-04 10:06:07(176)] Invoke SetSDKOption(BRAC_SO_AUDIO_AGCCTRL,1)
[2015-05-04 10:06:07(183)] Invoke AudioSetVolume(device:1, dwVolume:70)=0
[2015-05-04 10:06:07(184)] Apply video parameter:320x240, bitrate:100000, quality:0, gop:0, fps:15, preset:0, codec:0
[2015-05-04 10:06:55(063)] Invoke BRAC_Connect(210.176.58.135,8906)=0
[2015-05-04 10:06:55(063)] Invoke LoginServer(username=empadmin)
[2015-05-04 10:06:55(078)] Invoke EnterRoom(tkadmin-505)
[2015-05-04 10:06:55(141)] CheckClientSocketLink Connect(ip=210.176.58.135,port=8906)
[2015-05-04 10:06:55(328)] Server version: V5.2(Build Time:2015-04-28 22:34:42, Server OS

inux)
[2015-05-04 10:06:55(531)] Message OnConnect(bSuccess:1, errorcode=0)
[2015-05-04 10:06:55(930)] Message OnLoginSystem(userid=-25,errorcode=0,username=empadmin), msg deliver worked(1)
[2015-05-04 10:06:55(980)] Connection to streaming media server successfully!(udp delay:23ms)
[2015-05-04 10:06:56(230)] Message OnEnterRoom(roomid=10,errorcode=0,siteindex=0)
[2015-05-04 10:06:56(230)] Message OnReceiveOnlineUser(count=1,roomid=10)
[2015-05-04 10:06:56(230)] Apply video parameter:320x240, bitrate:100000, quality:0, gop:0, fps:15, preset:0, codec:0
[2015-05-04 10:06:56(230)] Invoke SetSDKOption(BRAC_SO_AUDIO_VADCTRL,0)
[2015-05-04 10:06:56(230)] Invoke UserCameraControl(userid=-25,bOpen=1)
[2015-05-04 10:06:56(230)] Invoke UserSpeakControl(userid=-25,bOpen=1)
[2015-05-04 10:06:56(700)] MinCroppingSize(640, 480) MaxCroppingSize(640, 480) Format(RGB24, 0x0)
[2015-05-04 10:06:56(700)] MinCroppingSize(320, 240) MaxCroppingSize(320, 240) Format(RGB24, 0x0)
[2015-05-04 10:06:56(700)] MinCroppingSize(352, 288) MaxCroppingSize(352, 288) Format(RGB24, 0x0)
[2015-05-04 10:06:56(700)] MinCroppingSize(424, 240) MaxCroppingSize(424, 240) Format(RGB24, 0x0)
[2015-05-04 10:06:56(700)] MinCroppingSize(640, 360) MaxCroppingSize(640, 360) Format(RGB24, 0x0)
[2015-05-04 10:06:56(710)] MinCroppingSize(800, 448) MaxCroppingSize(800, 448) Format(RGB24, 0x0)
[2015-05-04 10:06:56(710)] MinCroppingSize(960, 540) MaxCroppingSize(960, 540) Format(RGB24, 0x0)
[2015-05-04 10:06:56(710)] MinCroppingSize(1280, 720) MaxCroppingSize(1280, 720) Format(RGB24, 0x0)
[2015-05-04 10:06:56(710)] MinCroppingSize(640, 480) MaxCroppingSize(640, 480) Format(RGB24, 0x0)
[2015-05-04 10:06:56(710)] MinCroppingSize(640, 480) MaxCroppingSize(640, 480) Format(YUY2, 0x32595559)
[2015-05-04 10:06:56(710)] MinCroppingSize(320, 240) MaxCroppingSize(320, 240) Format(YUY2, 0x32595559)
[2015-05-04 10:06:56(710)] MinCroppingSize(352, 288) MaxCroppingSize(352, 288) Format(YUY2, 0x32595559)
[2015-05-04 10:06:56(710)] MinCroppingSize(424, 240) MaxCroppingSize(424, 240) Format(YUY2, 0x32595559)
[2015-05-04 10:06:56(710)] MinCroppingSize(640, 360) MaxCroppingSize(640, 360) Format(YUY2, 0x32595559)
[2015-05-04 10:06:56(720)] MinCroppingSize(800, 448) MaxCroppingSize(800, 448) Format(YUY2, 0x32595559)
[2015-05-04 10:06:56(720)] MinCroppingSize(960, 540) MaxCroppingSize(960, 540) Format(YUY2, 0x32595559)
[2015-05-04 10:06:56(720)] MinCroppingSize(1280, 720) MaxCroppingSize(1280, 720) Format(YUY2, 0x32595559)
[2015-05-04 10:06:56(720)] MinCroppingSize(640, 480) MaxCroppingSize(640, 480) Format(YUY2, 0x32595559)
[2015-05-04 10:06:56(720)] MinCroppingSize(640, 480) MaxCroppingSize(640, 480) Format(MJPG, 0x47504a4d)
[2015-05-04 10:06:56(720)] MinCroppingSize(320, 240) MaxCroppingSize(320, 240) Format(MJPG, 0x47504a4d)
[2015-05-04 10:06:56(720)] MinCroppingSize(352, 288) MaxCroppingSize(352, 288) Format(MJPG, 0x47504a4d)
[2015-05-04 10:06:56(720)] MinCroppingSize(640, 360) MaxCroppingSize(640, 360) Format(MJPG, 0x47504a4d)
[2015-05-04 10:06:56(720)] MinCroppingSize(800, 448) MaxCroppingSize(800, 448) Format(MJPG, 0x47504a4d)
[2015-05-04 10:06:56(730)] MinCroppingSize(960, 540) MaxCroppingSize(960, 540) Format(MJPG, 0x47504a4d)
[2015-05-04 10:06:56(730)] MinCroppingSize(1280, 720) MaxCroppingSize(1280, 720) Format(MJPG, 0x47504a4d)
[2015-05-04 10:06:56(730)] MinCroppingSize(640, 480) MaxCroppingSize(640, 480) Format(MJPG, 0x47504a4d)
[2015-05-04 10:06:56(730)] Video Config Size(320, 240) Format(RGB24, 25fps)
[2015-05-04 10:06:56(788)] video init finish:320x240, RGB24, fps:25
[2015-05-04 10:06:56(854)] WaveIn Audio Capture Driver(麦克风 (High Definition Audio )
[2015-05-04 10:06:56(855)] Audio Init, error:0, device:0, 1, 16000, 16, capmode:0
[2015-05-04 10:06:56(857)] Audio codec init, handle:1, 11, 1, 16000, 16, 15850
[2015-05-04 10:06:56(862)] Audio FX Status: VAD:0, NS:1, AGC:1, AEC:1
[2015-05-04 10:06:56(894)] Audio Playback Device Init(0, 1, 16000, 16), WaveOut Playback Driver
[2015-05-04 10:06:57(213)] video codec init:codec:1, 15fps, 320x240, bitrate:100kbps, quality:0, preset:0, gop:0, handle:2
[2015-05-04 10:06:57(981)] Message OnUserEnterRoom(userid=-26,nickname=505,siteindex=1)
[2015-05-04 10:06:57(983)] Invoke UserCameraControl(userid=-26,bOpen=1)
[2015-05-04 10:06:57(984)] Invoke UserSpeakControl(userid=-26,bOpen=1)
[2015-05-04 10:06:58(169)] Invoke UserCameraControl(userid=-25,bOpen=1)
[2015-05-04 10:06:58(170)] Invoke UserSpeakControl(userid=-25,bOpen=1)
[2015-05-04 10:06:58(364)] On Remote UserCameraControl(dwUserId:-26, bOpen:1)
[2015-05-04 10:06:58(365)] On Remote UserSpeakControl(dwUserId:-26, bOpen:1)
[2015-05-04 10:06:58(453)] Message OnP2PConnectState(userid=-26, state=1)
[2015-05-04 10:06:58(633)] Message OnP2PConnectState(userid=-26, state=3)
[2015-05-04 10:06:59(374)] userid(-26) video decode delay:0ms

		自动登录	找回密码
密码			立即注册

视频见证过程中没有声音

帮忙看看喔 anychat的各位大神