视频一方没有图像只有声音

lincy

如图所示，视频的坐席方没有图像，但有声音，坐席反映她也看不到自己本地的图像。

视频已录制成功，说明摄像头都打开了，因为我在启动录制前会去判断双方摄像头状态是否为打开，都打开了才启动录制。

日志如下：
[2017-08-17 10:15:23(836)] ---------------------------AnyChat Platform Core SDK Client Log---------------------------
[2017-08-17 10:15:23(836)] Load BRAnyChatCore.dll success!(V5.2 Build Time:Feb 10 2015 14:09:19)
[2017-08-17 10:15:23(995)] Load BRMiscUtil.dll success!(V5.2 Build Time:Feb 10 2015 14:07:32)
[2017-08-17 10:15:24(154)] Load BRMediaUtil.dll success!(V5.2 Build Time:Feb 10 2015 14:07:48)
[2017-08-17 10:15:24(167)] Load BRMediaShow.dll success!(V5.2 Build Time:Feb 10 2015 14:07:40)
[2017-08-17 10:15:24(191)] Load BRMediaCore.dll success!(V5.2 Build Time:Feb 10 2015 14:08:00)
[2017-08-17 10:15:24(386)] Invoke BRAC_Connect(10.30.0.6,8906)=0
[2017-08-17 10:15:24(386)] Invoke LoginServer(username=quy:TTTNET01)
[2017-08-17 10:15:24(386)] Invoke EnterRoom(quyV20170817101514686)
[2017-08-17 10:15:24(456)] CheckClientSocketLink  Connect(ip=10.30.0.6,port=8906)
[2017-08-17 10:15:24(567)] Server version: V5.2(Build Time:2015-02-10 14:08:34, Server OS:Windows)
[2017-08-17 10:15:24(772)] Message OnConnect(bSuccess:1, errorcode=0)
[2017-08-17 10:15:25(132)] Message OnLoginSystem(userid=52,errorcode=0,username=quy:TTTNET01), msg deliver worked(1)
[2017-08-17 10:15:25(140)] Server running time: 94 days, 12 hours, 58 minutes, license mode:1
[2017-08-17 10:15:25(180)] Connection to streaming media server successfully!(udp delay:15ms)
[2017-08-17 10:15:25(230)] Message OnEnterRoom(roomid=351,errorcode=0,siteindex=0)
[2017-08-17 10:15:25(231)] Message OnReceiveOnlineUser(count=1,roomid=351)
[2017-08-17 10:15:25(231)] Invoke BRAC_SetVideoPos(dwUserId:-1, hWnd:0x20800, l:0, t:0, r:300, b:224)
[2017-08-17 10:15:25(231)] Invoke UserCameraControl(userid=-1,bOpen=1)
[2017-08-17 10:15:25(231)] Invoke UserSpeakControl(userid=-1,bOpen=1)
[2017-08-17 10:15:25(255)] WaveIn Audio Capture Driver(麦克风 (HD Webcam C270))
[2017-08-17 10:15:25(255)] Audio Init, error:0, device:0, 1, 16000, 16, capmode:0
[2017-08-17 10:15:25(256)] Audio codec init, handle:1, 11, 1, 16000, 16, 15850
[2017-08-17 10:15:25(287)] Audio Playback Device Init(0, 1, 16000, 16), WaveOut Playback Driver
[2017-08-17 10:15:25(290)] Audio FX Status: VAD:1, NS:1, AGC:1, AEC:1
[2017-08-17 10:15:26(052)] Message OnUserEnterRoom(userid=-580,nickname=customerTTTNET01_V20170817101514686,siteindex=1)
[2017-08-17 10:15:26(103)] Invoke BRAC_SetVideoPos(dwUserId:-580, hWnd:0x207ec, l:0, t:0, r:531, b:306)
[2017-08-17 10:15:26(104)] Invoke UserCameraControl(userid=-580,bOpen=1)
[2017-08-17 10:15:26(104)] Invoke UserSpeakControl(userid=-580,bOpen=1)
[2017-08-17 10:15:26(623)] MinCroppingSize(640, 480) MaxCroppingSize(640, 480) Format(RGB24, 0x0)
[2017-08-17 10:15:26(624)] MinCroppingSize(160, 120) MaxCroppingSize(160, 120) Format(RGB24, 0x0)
[2017-08-17 10:15:26(624)] MinCroppingSize(176, 144) MaxCroppingSize(176, 144) Format(RGB24, 0x0)
[2017-08-17 10:15:26(626)] MinCroppingSize(320, 176) MaxCroppingSize(320, 176) Format(RGB24, 0x0)
[2017-08-17 10:15:26(626)] MinCroppingSize(320, 240) MaxCroppingSize(320, 240) Format(RGB24, 0x0)
[2017-08-17 10:15:26(626)] MinCroppingSize(352, 288) MaxCroppingSize(352, 288) Format(RGB24, 0x0)
[2017-08-17 10:15:26(626)] MinCroppingSize(432, 240) MaxCroppingSize(432, 240) Format(RGB24, 0x0)
[2017-08-17 10:15:26(627)] MinCroppingSize(544, 288) MaxCroppingSize(544, 288) Format(RGB24, 0x0)
[2017-08-17 10:15:26(627)] MinCroppingSize(640, 360) MaxCroppingSize(640, 360) Format(RGB24, 0x0)
[2017-08-17 10:15:26(627)] MinCroppingSize(752, 416) MaxCroppingSize(752, 416) Format(RGB24, 0x0)
[2017-08-17 10:15:26(627)] MinCroppingSize(800, 448) MaxCroppingSize(800, 448) Format(RGB24, 0x0)
[2017-08-17 10:15:26(627)] MinCroppingSize(800, 600) MaxCroppingSize(800, 600) Format(RGB24, 0x0)
[2017-08-17 10:15:26(628)] MinCroppingSize(864, 480) MaxCroppingSize(864, 480) Format(RGB24, 0x0)
[2017-08-17 10:15:26(628)] MinCroppingSize(960, 544) MaxCroppingSize(960, 544) Format(RGB24, 0x0)
[2017-08-17 10:15:26(628)] MinCroppingSize(960, 720) MaxCroppingSize(960, 720) Format(RGB24, 0x0)
[2017-08-17 10:15:26(628)] MinCroppingSize(1024, 576) MaxCroppingSize(1024, 576) Format(RGB24, 0x0)
[2017-08-17 10:15:26(628)] MinCroppingSize(1184, 656) MaxCroppingSize(1184, 656) Format(RGB24, 0x0)
[2017-08-17 10:15:26(629)] MinCroppingSize(1280, 720) MaxCroppingSize(1280, 720) Format(RGB24, 0x0)
[2017-08-17 10:15:26(629)] MinCroppingSize(1280, 960) MaxCroppingSize(1280, 960) Format(RGB24, 0x0)
[2017-08-17 10:15:26(629)] MinCroppingSize(640, 480) MaxCroppingSize(640, 480) Format(YUV420P, 0x30323449)
[2017-08-17 10:15:26(629)] MinCroppingSize(160, 120) MaxCroppingSize(160, 120) Format(YUV420P, 0x30323449)
[2017-08-17 10:15:26(629)] MinCroppingSize(176, 144) MaxCroppingSize(176, 144) Format(YUV420P, 0x30323449)
[2017-08-17 10:15:26(630)] MinCroppingSize(320, 176) MaxCroppingSize(320, 176) Format(YUV420P, 0x30323449)
[2017-08-17 10:15:26(630)] MinCroppingSize(320, 240) MaxCroppingSize(320, 240) Format(YUV420P, 0x30323449)
[2017-08-17 10:15:26(630)] MinCroppingSize(352, 288) MaxCroppingSize(352, 288) Format(YUV420P, 0x30323449)
[2017-08-17 10:15:26(630)] MinCroppingSize(432, 240) MaxCroppingSize(432, 240) Format(YUV420P, 0x30323449)
[2017-08-17 10:15:26(630)] MinCroppingSize(544, 288) MaxCroppingSize(544, 288) Format(YUV420P, 0x30323449)
[2017-08-17 10:15:26(630)] MinCroppingSize(640, 360) MaxCroppingSize(640, 360) Format(YUV420P, 0x30323449)
[2017-08-17 10:15:26(631)] MinCroppingSize(752, 416) MaxCroppingSize(752, 416) Format(YUV420P, 0x30323449)
[2017-08-17 10:15:26(631)] MinCroppingSize(800, 448) MaxCroppingSize(800, 448) Format(YUV420P, 0x30323449)
[2017-08-17 10:15:26(631)] MinCroppingSize(800, 600) MaxCroppingSize(800, 600) Format(YUV420P, 0x30323449)
[2017-08-17 10:15:26(631)] MinCroppingSize(864, 480) MaxCroppingSize(864, 480) Format(YUV420P, 0x30323449)
[2017-08-17 10:15:26(631)] MinCroppingSize(960, 544) MaxCroppingSize(960, 544) Format(YUV420P, 0x30323449)
[2017-08-17 10:15:26(632)] MinCroppingSize(960, 720) MaxCroppingSize(960, 720) Format(YUV420P, 0x30323449)
[2017-08-17 10:15:26(632)] MinCroppingSize(1024, 576) MaxCroppingSize(1024, 576) Format(YUV420P, 0x30323449)
[2017-08-17 10:15:26(632)] MinCroppingSize(1184, 656) MaxCroppingSize(1184, 656) Format(YUV420P, 0x30323449)
[2017-08-17 10:15:26(632)] MinCroppingSize(1280, 720) MaxCroppingSize(1280, 720) Format(YUV420P, 0x30323449)
[2017-08-17 10:15:26(632)] MinCroppingSize(1280, 960) MaxCroppingSize(1280, 960) Format(YUV420P, 0x30323449)
[2017-08-17 10:15:26(636)] Video Config Size(320, 240) Format(YUV420P, 25fps)
[2017-08-17 10:15:26(682)] On Remote UserCameraControl(dwUserId:-580, bOpen:1)
[2017-08-17 10:15:26(722)] On Remote UserSpeakControl(dwUserId:-580, bOpen:1)
[2017-08-17 10:15:27(005)] userid(-580) video decode delay:15ms
[2017-08-17 10:15:27(012)] video init finish:320x240, YUV420, fps:25
[2017-08-17 10:15:27(398)] Invoke StreamRecordCtrlEx(-580, 1, 0x137, 0, )=0
[2017-08-17 10:16:57(212)] Invoke StreamRecordCtrlEx(-580, 0, 0x137, 0, )=0
[2017-08-17 10:16:57(268)] Invoke LeaveRoom(roomid=351) Elapse:46 ms
[2017-08-17 10:16:57(283)] Invoke LogoutServer(userid=52) Elapse:16 ms
[2017-08-17 10:16:57(307)] Invoke BRAC_Release Elapse:31 ms

chppg888

你好，请问你之前的使用正常吗？
看日志是你本地没有获取到视频流
如果方便的话可以加我QQ交流 7422949

lincy

chppg888 发表于 2017-8-17 11:47
你好，请问你之前的使用正常吗？
看日志是你本地没有获取到视频流
如果方便的话可以加我QQ交流 7422949

好的，我已经加您了