视频见证过程中没有声音

送你一颗子弹

视频见证过程中，座席端能听到客户端声音，但是客户端听不到座席端声音，坐席端的日志如下：

送你一颗子弹

[2015-05-04 10:06:06(419)]        ---------------------------AnyChat Platform Core SDK Client Log---------------------------
[2015-05-04 10:06:06(421)]        Load BRAnyChatCore.dll success!(V5.1 Build Time:Sep 26 2014 15:47:54)
[2015-05-04 10:06:06(533)]        Load BRMiscUtil.dll success!(V5.1 Build Time:Sep 26 2014 15:46:12)
[2015-05-04 10:06:06(878)]        Load BRMediaUtil.dll success!(V5.1 Build Time:Sep 26 2014 15:46:17)
[2015-05-04 10:06:06(899)]        Load BRMediaShow.dll success!(V5.1 Build Time:Sep 26 2014 15:46:19)
[2015-05-04 10:06:06(920)]        Load BRMediaCore.dll success!(V5.1 Build Time:Sep 26 2014 15:46:36)
[2015-05-04 10:06:07(168)]        Invoke        SetSDKOption(BRAC_SO_AUDIO_VADCTRL,0)
[2015-05-04 10:06:07(171)]        Invoke        BRAC_SetSDKOption(BRAC_SO_NETWORK_P2PPOLITIC=1)
[2015-05-04 10:06:07(172)]        Invoke        SetSDKOption(BRAC_SO_AUDIO_ECHOCTRL,1)
[2015-05-04 10:06:07(175)]        Invoke        SetSDKOption(BRAC_SO_AUDIO_NSCTRL,1)
[2015-05-04 10:06:07(176)]        Invoke        SetSDKOption(BRAC_SO_AUDIO_AGCCTRL,1)
[2015-05-04 10:06:07(183)]        Invoke        AudioSetVolume(device:1, dwVolume:70)=0
[2015-05-04 10:06:07(184)]        Apply video parameter:320x240, bitrate:100000, quality:0, gop:0, fps:15, preset:0, codec:0
[2015-05-04 10:06:55(063)]        Invoke        BRAC_Connect(210.176.58.135,8906)=0
[2015-05-04 10:06:55(063)]        Invoke        LoginServer(username=empadmin)
[2015-05-04 10:06:55(078)]        Invoke        EnterRoom(tkadmin-505)
[2015-05-04 10:06:55(141)]        CheckClientSocketLink         Connect(ip=210.176.58.135,port=8906)
[2015-05-04 10:06:55(328)]        Server version: V5.2(Build Time:2015-04-28 22:34:42, Server OSinux)
[2015-05-04 10:06:55(531)]        Message        OnConnect(bSuccess:1, errorcode=0)
[2015-05-04 10:06:55(930)]        Message        OnLoginSystem(userid=-25,errorcode=0,username=empadmin), msg deliver worked(1)
[2015-05-04 10:06:55(980)]        Connection to streaming media server successfully!(udp delay:23ms)
[2015-05-04 10:06:56(230)]        Message        OnEnterRoom(roomid=10,errorcode=0,siteindex=0)
[2015-05-04 10:06:56(230)]        Message        OnReceiveOnlineUser(count=1,roomid=10)
[2015-05-04 10:06:56(230)]        Apply video parameter:320x240, bitrate:100000, quality:0, gop:0, fps:15, preset:0, codec:0
[2015-05-04 10:06:56(230)]        Invoke        SetSDKOption(BRAC_SO_AUDIO_VADCTRL,0)
[2015-05-04 10:06:56(230)]        Invoke        UserCameraControl(userid=-25,bOpen=1)
[2015-05-04 10:06:56(230)]        Invoke        UserSpeakControl(userid=-25,bOpen=1)
[2015-05-04 10:06:56(700)]        MinCroppingSize(640, 480)        MaxCroppingSize(640, 480)        Format(RGB24, 0x0)
[2015-05-04 10:06:56(700)]        MinCroppingSize(320, 240)        MaxCroppingSize(320, 240)        Format(RGB24, 0x0)
[2015-05-04 10:06:56(700)]        MinCroppingSize(352, 288)        MaxCroppingSize(352, 288)        Format(RGB24, 0x0)
[2015-05-04 10:06:56(700)]        MinCroppingSize(424, 240)        MaxCroppingSize(424, 240)        Format(RGB24, 0x0)
[2015-05-04 10:06:56(700)]        MinCroppingSize(640, 360)        MaxCroppingSize(640, 360)        Format(RGB24, 0x0)
[2015-05-04 10:06:56(710)]        MinCroppingSize(800, 448)        MaxCroppingSize(800, 448)        Format(RGB24, 0x0)
[2015-05-04 10:06:56(710)]        MinCroppingSize(960, 540)        MaxCroppingSize(960, 540)        Format(RGB24, 0x0)
[2015-05-04 10:06:56(710)]        MinCroppingSize(1280, 720)        MaxCroppingSize(1280, 720)        Format(RGB24, 0x0)
[2015-05-04 10:06:56(710)]        MinCroppingSize(640, 480)        MaxCroppingSize(640, 480)        Format(RGB24, 0x0)
[2015-05-04 10:06:56(710)]        MinCroppingSize(640, 480)        MaxCroppingSize(640, 480)        Format(YUY2, 0x32595559)
[2015-05-04 10:06:56(710)]        MinCroppingSize(320, 240)        MaxCroppingSize(320, 240)        Format(YUY2, 0x32595559)
[2015-05-04 10:06:56(710)]        MinCroppingSize(352, 288)        MaxCroppingSize(352, 288)        Format(YUY2, 0x32595559)
[2015-05-04 10:06:56(710)]        MinCroppingSize(424, 240)        MaxCroppingSize(424, 240)        Format(YUY2, 0x32595559)
[2015-05-04 10:06:56(710)]        MinCroppingSize(640, 360)        MaxCroppingSize(640, 360)        Format(YUY2, 0x32595559)
[2015-05-04 10:06:56(720)]        MinCroppingSize(800, 448)        MaxCroppingSize(800, 448)        Format(YUY2, 0x32595559)
[2015-05-04 10:06:56(720)]        MinCroppingSize(960, 540)        MaxCroppingSize(960, 540)        Format(YUY2, 0x32595559)
[2015-05-04 10:06:56(720)]        MinCroppingSize(1280, 720)        MaxCroppingSize(1280, 720)        Format(YUY2, 0x32595559)
[2015-05-04 10:06:56(720)]        MinCroppingSize(640, 480)        MaxCroppingSize(640, 480)        Format(YUY2, 0x32595559)
[2015-05-04 10:06:56(720)]        MinCroppingSize(640, 480)        MaxCroppingSize(640, 480)        Format(MJPG, 0x47504a4d)
[2015-05-04 10:06:56(720)]        MinCroppingSize(320, 240)        MaxCroppingSize(320, 240)        Format(MJPG, 0x47504a4d)
[2015-05-04 10:06:56(720)]        MinCroppingSize(352, 288)        MaxCroppingSize(352, 288)        Format(MJPG, 0x47504a4d)
[2015-05-04 10:06:56(720)]        MinCroppingSize(640, 360)        MaxCroppingSize(640, 360)        Format(MJPG, 0x47504a4d)
[2015-05-04 10:06:56(720)]        MinCroppingSize(800, 448)        MaxCroppingSize(800, 448)        Format(MJPG, 0x47504a4d)
[2015-05-04 10:06:56(730)]        MinCroppingSize(960, 540)        MaxCroppingSize(960, 540)        Format(MJPG, 0x47504a4d)
[2015-05-04 10:06:56(730)]        MinCroppingSize(1280, 720)        MaxCroppingSize(1280, 720)        Format(MJPG, 0x47504a4d)
[2015-05-04 10:06:56(730)]        MinCroppingSize(640, 480)        MaxCroppingSize(640, 480)        Format(MJPG, 0x47504a4d)
[2015-05-04 10:06:56(730)]        Video Config Size(320, 240)        Format(RGB24, 25fps)
[2015-05-04 10:06:56(788)]        video init finish:320x240, RGB24, fps:25
[2015-05-04 10:06:56(854)]        WaveIn Audio Capture Driver(麦克风 (High Definition Audio )
[2015-05-04 10:06:56(855)]        Audio Init, error:0, device:0, 1, 16000, 16, capmode:0
[2015-05-04 10:06:56(857)]        Audio codec init, handle:1, 11, 1, 16000, 16, 15850
[2015-05-04 10:06:56(862)]        Audio FX Status: VAD:0, NS:1, AGC:1, AEC:1
[2015-05-04 10:06:56(894)]        Audio Playback Device Init(0, 1, 16000, 16), WaveOut Playback Driver
[2015-05-04 10:06:57(213)]        video codec init:codec:1, 15fps, 320x240, bitrate:100kbps, quality:0, preset:0, gop:0, handle:2
[2015-05-04 10:06:57(981)]        Message        OnUserEnterRoom(userid=-26,nickname=505,siteindex=1)
[2015-05-04 10:06:57(983)]        Invoke        UserCameraControl(userid=-26,bOpen=1)
[2015-05-04 10:06:57(984)]        Invoke        UserSpeakControl(userid=-26,bOpen=1)
[2015-05-04 10:06:58(169)]        Invoke        UserCameraControl(userid=-25,bOpen=1)
[2015-05-04 10:06:58(170)]        Invoke        UserSpeakControl(userid=-25,bOpen=1)
[2015-05-04 10:06:58(364)]        On Remote UserCameraControl(dwUserId:-26, bOpen:1)
[2015-05-04 10:06:58(365)]        On Remote UserSpeakControl(dwUserId:-26, bOpen:1)
[2015-05-04 10:06:58(453)]        Message        OnP2PConnectState(userid=-26, state=1)
[2015-05-04 10:06:58(633)]        Message        OnP2PConnectState(userid=-26, state=3)
[2015-05-04 10:06:59(374)]        userid(-26) video decode delay:0ms

佰锐科技-杨子鳄

您好，您能将同一个通话的另一方日志发过来看下吗？

佰锐科技-颜荣芝

送你一颗子弹 发表于 2015-5-4 10:10
[2015-05-04 10:06:06(419)]        ---------------------------AnyChat Platform Core SDK Client Log---------- ...

您好，再检验了一下，您参数设置那里：[2015-05-04 10:06:56(230)]        Apply video parameter:320x240, bitrate:100000, quality:0, gop:0, fps:15, preset:0, codec:0中的 quality:0, gop:0设置有问题，视频质量建议设置成3，关键帧间隔建议帧率fps的3-4倍。

送你一颗子弹

佰锐科技-颜荣芝 发表于 2015-5-4 10:31
您好，再检验了一下，您参数设置那里：[2015-05-04 10:06:56(230)]        Apply video parameter:320x24 ...

这俩设置会不会是我上面说的原因？

送你一颗子弹

送你一颗子弹 发表于 2015-5-4 11:01
这俩设置会不会是我上面说的原因？

我改了 ，还是一样额 ，日志如下
[2015-05-04 12:07:49(697)]        ---------------------------AnyChat Platform Core SDK Client Log---------------------------
[2015-05-04 12:07:49(698)]        Load BRAnyChatCore.dll success!(V5.1 Build Time:Sep 26 2014 15:47:54)
[2015-05-04 12:07:49(703)]        Load BRMiscUtil.dll success!(V5.1 Build Time:Sep 26 2014 15:46:12)
[2015-05-04 12:07:49(832)]        Load BRMediaUtil.dll success!(V5.1 Build Time:Sep 26 2014 15:46:17)
[2015-05-04 12:07:49(836)]        Load BRMediaShow.dll success!(V5.1 Build Time:Sep 26 2014 15:46:19)
[2015-05-04 12:07:49(839)]        Load BRMediaCore.dll success!(V5.1 Build Time:Sep 26 2014 15:46:36)
[2015-05-04 12:07:49(937)]        Invoke        SetSDKOption(BRAC_SO_AUDIO_VADCTRL,0)
[2015-05-04 12:07:49(937)]        Invoke        BRAC_SetSDKOption(BRAC_SO_NETWORK_P2PPOLITIC=1)
[2015-05-04 12:07:49(937)]        Invoke        SetSDKOption(BRAC_SO_AUDIO_ECHOCTRL,1)
[2015-05-04 12:07:49(937)]        Invoke        SetSDKOption(BRAC_SO_AUDIO_NSCTRL,1)
[2015-05-04 12:07:49(937)]        Invoke        SetSDKOption(BRAC_SO_AUDIO_AGCCTRL,1)
[2015-05-04 12:07:49(947)]        Invoke        AudioSetVolume(device:1, dwVolume:100)=0
[2015-05-04 12:07:49(947)]        Apply video parameter:320x240, bitrate:90000, quality:3, gop:50, fps:15, preset:0, codec:0

送你一颗子弹

客户端和座席端进行视频，客户端听不到座席端的声音，座席端的日志如下：
[2015-05-04 13:23:21(723)]        ---------------------------AnyChat Platform Core SDK Client Log---------------------------
[2015-05-04 13:23:21(724)]        Load BRAnyChatCore.dll success!(V5.1 Build Time:Sep 26 2014 15:47:54)
[2015-05-04 13:23:21(729)]        Load BRMiscUtil.dll success!(V5.1 Build Time:Sep 26 2014 15:46:12)
[2015-05-04 13:23:21(867)]        Load BRMediaUtil.dll success!(V5.1 Build Time:Sep 26 2014 15:46:17)
[2015-05-04 13:23:21(870)]        Load BRMediaShow.dll success!(V5.1 Build Time:Sep 26 2014 15:46:19)
[2015-05-04 13:23:21(874)]        Load BRMediaCore.dll success!(V5.1 Build Time:Sep 26 2014 15:46:36)
[2015-05-04 13:23:22(161)]        Invoke        SetSDKOption(BRAC_SO_AUDIO_VADCTRL,0)
[2015-05-04 13:23:22(162)]        Invoke        BRAC_SetSDKOption(BRAC_SO_NETWORK_P2PPOLITIC=1)
[2015-05-04 13:23:22(165)]        Invoke        SetSDKOption(BRAC_SO_AUDIO_ECHOCTRL,1)
[2015-05-04 13:23:22(167)]        Invoke        SetSDKOption(BRAC_SO_AUDIO_NSCTRL,1)
[2015-05-04 13:23:22(168)]        Invoke        SetSDKOption(BRAC_SO_AUDIO_AGCCTRL,1)
[2015-05-04 13:23:22(172)]        Invoke        AudioSetVolume(device:1, dwVolume:100)=0
[2015-05-04 13:23:22(173)]        Apply video parameter:320x240, bitrate:90000, quality:3, gop:50, fps:15, preset:0, codec:0
[2015-05-04 13:23:31(717)]        Invoke        BRAC_Connect(210.176.58.135,8906)=0
[2015-05-04 13:23:31(717)]        Invoke        LoginServer(username=empadmin)
[2015-05-04 13:23:31(727)]        Invoke        EnterRoom(tkadmin-505)
[2015-05-04 13:23:31(797)]        CheckClientSocketLink         Connect(ip=210.176.58.135,port=8906)
[2015-05-04 13:23:31(959)]        Server version: V5.2(Build Time:2015-04-28 22:34:42, Server OSinux)
[2015-05-04 13:23:32(195)]        Message        OnConnect(bSuccess:1, errorcode=0)
[2015-05-04 13:23:32(595)]        Message        OnLoginSystem(userid=-46,errorcode=0,username=empadmin), msg deliver worked(1)
[2015-05-04 13:23:32(655)]        Connection to streaming media server successfully!(udp delay:31ms)
[2015-05-04 13:23:32(905)]        Message        OnEnterRoom(roomid=16,errorcode=0,siteindex=0)
[2015-05-04 13:23:32(905)]        Message        OnReceiveOnlineUser(count=1,roomid=16)
[2015-05-04 13:23:32(905)]        Invoke        SetSDKOption(BRAC_SO_AUDIO_VADCTRL,0)
[2015-05-04 13:23:32(905)]        Invoke        UserCameraControl(userid=-46,bOpen=1)
[2015-05-04 13:23:32(905)]        Invoke        UserSpeakControl(userid=-46,bOpen=1)
[2015-05-04 13:23:33(421)]        MinCroppingSize(640, 480)        MaxCroppingSize(640, 480)        Format(RGB24, 0x0)
[2015-05-04 13:23:33(422)]        MinCroppingSize(320, 240)        MaxCroppingSize(320, 240)        Format(RGB24, 0x0)
[2015-05-04 13:23:33(423)]        MinCroppingSize(352, 288)        MaxCroppingSize(352, 288)        Format(RGB24, 0x0)
[2015-05-04 13:23:33(425)]        MinCroppingSize(424, 240)        MaxCroppingSize(424, 240)        Format(RGB24, 0x0)
[2015-05-04 13:23:33(426)]        MinCroppingSize(640, 360)        MaxCroppingSize(640, 360)        Format(RGB24, 0x0)
[2015-05-04 13:23:33(428)]        MinCroppingSize(800, 448)        MaxCroppingSize(800, 448)        Format(RGB24, 0x0)
[2015-05-04 13:23:33(429)]        MinCroppingSize(960, 540)        MaxCroppingSize(960, 540)        Format(RGB24, 0x0)
[2015-05-04 13:23:33(430)]        MinCroppingSize(1280, 720)        MaxCroppingSize(1280, 720)        Format(RGB24, 0x0)
[2015-05-04 13:23:33(432)]        MinCroppingSize(640, 480)        MaxCroppingSize(640, 480)        Format(RGB24, 0x0)
[2015-05-04 13:23:33(433)]        MinCroppingSize(640, 480)        MaxCroppingSize(640, 480)        Format(YUY2, 0x32595559)
[2015-05-04 13:23:33(434)]        MinCroppingSize(320, 240)        MaxCroppingSize(320, 240)        Format(YUY2, 0x32595559)
[2015-05-04 13:23:33(435)]        MinCroppingSize(352, 288)        MaxCroppingSize(352, 288)        Format(YUY2, 0x32595559)
[2015-05-04 13:23:33(437)]        MinCroppingSize(424, 240)        MaxCroppingSize(424, 240)        Format(YUY2, 0x32595559)
[2015-05-04 13:23:33(438)]        MinCroppingSize(640, 360)        MaxCroppingSize(640, 360)        Format(YUY2, 0x32595559)
[2015-05-04 13:23:33(439)]        MinCroppingSize(800, 448)        MaxCroppingSize(800, 448)        Format(YUY2, 0x32595559)
[2015-05-04 13:23:33(441)]        MinCroppingSize(960, 540)        MaxCroppingSize(960, 540)        Format(YUY2, 0x32595559)
[2015-05-04 13:23:33(442)]        MinCroppingSize(1280, 720)        MaxCroppingSize(1280, 720)        Format(YUY2, 0x32595559)
[2015-05-04 13:23:33(444)]        MinCroppingSize(640, 480)        MaxCroppingSize(640, 480)        Format(YUY2, 0x32595559)
[2015-05-04 13:23:33(445)]        MinCroppingSize(640, 480)        MaxCroppingSize(640, 480)        Format(MJPG, 0x47504a4d)
[2015-05-04 13:23:33(447)]        MinCroppingSize(320, 240)        MaxCroppingSize(320, 240)        Format(MJPG, 0x47504a4d)
[2015-05-04 13:23:33(448)]        MinCroppingSize(352, 288)        MaxCroppingSize(352, 288)        Format(MJPG, 0x47504a4d)
[2015-05-04 13:23:33(450)]        MinCroppingSize(640, 360)        MaxCroppingSize(640, 360)        Format(MJPG, 0x47504a4d)
[2015-05-04 13:23:33(451)]        MinCroppingSize(800, 448)        MaxCroppingSize(800, 448)        Format(MJPG, 0x47504a4d)
[2015-05-04 13:23:33(452)]        MinCroppingSize(960, 540)        MaxCroppingSize(960, 540)        Format(MJPG, 0x47504a4d)
[2015-05-04 13:23:33(454)]        MinCroppingSize(1280, 720)        MaxCroppingSize(1280, 720)        Format(MJPG, 0x47504a4d)
[2015-05-04 13:23:33(454)]        MinCroppingSize(640, 480)        MaxCroppingSize(640, 480)        Format(MJPG, 0x47504a4d)
[2015-05-04 13:23:33(456)]        Video Config Size(320, 240)        Format(RGB24, 25fps)
[2015-05-04 13:23:33(466)]        video init finish:320x240, RGB24, fps:25
[2015-05-04 13:23:33(511)]        WaveIn Audio Capture Driver(麦克风 (High Definition Audio )
[2015-05-04 13:23:33(513)]        Audio Init, error:0, device:0, 1, 16000, 16, capmode:0
[2015-05-04 13:23:33(514)]        Audio codec init, handle:1, 11, 1, 16000, 16, 15850
[2015-05-04 13:23:33(553)]        Audio Playback Device Init(0, 1, 16000, 16), WaveOut Playback Driver
[2015-05-04 13:23:33(556)]        Audio FX Status: VAD:0, NS:1, AGC:1, AEC:1
[2015-05-04 13:23:33(902)]        video codec init:codec:1, 15fps, 320x240, bitrate:90kbps, quality:3, preset:0, gop:50, handle:2
[2015-05-04 13:23:34(620)]        Message        OnUserEnterRoom(userid=-47,nickname=505,siteindex=1)
[2015-05-04 13:23:34(626)]        Invoke        UserCameraControl(userid=-1,bOpen=1)
[2015-05-04 13:23:34(629)]        Invoke        UserSpeakControl(userid=-1,bOpen=1)
[2015-05-04 13:23:34(631)]        Invoke        UserCameraControl(userid=-47,bOpen=1)
[2015-05-04 13:23:34(633)]        Invoke        UserSpeakControl(userid=-47,bOpen=1)
[2015-05-04 13:23:34(697)]        Invoke        UserCameraControl(userid=-46,bOpen=1)
[2015-05-04 13:23:34(699)]        Invoke        UserSpeakControl(userid=-46,bOpen=1)
[2015-05-04 13:23:34(995)]        On Remote UserCameraControl(dwUserId:-47, bOpen:1)
[2015-05-04 13:23:35(106)]        Message        OnP2PConnectState(userid=-47, state=1)
[2015-05-04 13:23:35(207)]        On Remote UserSpeakControl(dwUserId:-47, bOpen:1)
[2015-05-04 13:23:35(248)]        Message        OnP2PConnectState(userid=-47, state=3)
[2015-05-04 13:23:35(726)]        userid(-47) video decode delay:0ms
[2015-05-04 13:24:50(684)]        Invoke        StreamRecordCtrlEx(-47, 1, 0xa17, 123456, )=0
[2015-05-04 13:25:01(081)]        Invoke        StreamRecordCtrlEx(-47, 0, 0xa17, 123456, )=0

佰锐科技-邵光清

您好，

Audio FX Status: VAD:0, NS:1, AGC:1, AEC:1

显示静音检测功能尚未打开，建议您重启一下客户端，或者更新库文件到最新版本。

佰锐科技-邵光清

建议您重启一下浏览器，重新登录，或者下载最新的web版本。

佰锐科技-邵光清

您好，，请您发视频交互双方的日志过来，以便分析一下音频采集和请求的过程是否正常。