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web端远程视频问题咨询

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liweiqiang888

发布时间: 2015-8-31 10:17

正文摘要:

背景：全部使用内网，web端模拟用户，web端处理坐席，这样都可以正常显示；当使用手机外网连接成功后，手机端可以看到坐席的画面，但是WEB端坐席看不到手机端的画面，只显示anychat蓝色背景的logo！请问这个是什 ...

liweiqiang888 发表于 2015-9-1 11:24:14

佰锐科技-李永星发表于 2015-9-1 09:23
audio decode 这是音频

应该是网络的问题，我今天换了台云服务器，就不存在这个问题了！谢谢各位的鼎力支持！

佰锐科技-李永星 发表于 2015-9-1 09:23:34

liweiqiang888 发表于 2015-9-1 09:19
日志的最后一行不是现实这个吗？
userid(-57) audio decode, codec:11, 1 channel, 16000Hz

audio decode 这是音频

liweiqiang888 发表于 2015-9-1 09:19:50

admin 发表于 2015-8-31 18:35
您好，插件端的日志显示没有收到视频包：如果有收到视频包，里面应该会提示：userid(-57) video decode, .. ...

日志的最后一行不是现实这个吗？
userid(-57) audio decode, codec:11, 1 channel, 16000Hz

admin 发表于 2015-8-31 18:35:49

您好，插件端的日志显示没有收到视频包：

userid(-57) audio decode, codec:11, 1 channel, 16000Hz

复制代码

如果有收到视频包，里面应该会提示：userid(-57) video decode, ......
应该是手机发送的视频流（外网）发给Web坐席（内网）时包被路由器（防火墙）丢弃了。音频包比较小就没有被丢弃，所以双向音频通话正常。

liweiqiang888 发表于 2015-8-31 18:04:33

陈文仲发表于 2015-8-31 16:05
您那边测试手机双方视频正常有可能是p2p连通，可以把日志发上来看看。我这边测试您那边的服务器，在关闭p ...

[2015-08-31 18:03:50(335)]       ---------------------------AnyChat Platform Core SDK Client Log---------------------------
[2015-08-31 18:03:50(339)]       Load BRAnyChatCore.dll success!(V5.3 Build Time:Jul 23 2015 20:07:45)
[2015-08-31 18:03:50(343)]       Load BRMiscUtil.dll success!(V5.3 Build Time:Jul 23 2015 20:08:10)
[2015-08-31 18:03:50(385)]       Load BRMediaUtil.dll success!(V5.3 Build Time:Jul 23 2015 20:07:28)
[2015-08-31 18:03:50(387)]       Load BRMediaShow.dll success!(V5.3 Build Time:Jul 23 2015 20:08:15)
[2015-08-31 18:03:50(388)]       Load BRMediaCore.dll success!(V5.3 Build Time:Jul 23 2015 20:08:27)
[2015-08-31 18:03:50(695)]       Invoke       Connect(10.168.11.116,8906)=0
[2015-08-31 18:03:50(696)]       Invoke       LoginServer(username=1)
[2015-08-31 18:03:50(701)]       CheckClientSocketLink       Connect(ip=10.168.11.116,port=8906)
[2015-08-31 18:03:50(821)]       Server version: V5.3(Build Time:2015-08-07 20:29:06, Server OS:Linux)
[2015-08-31 18:03:51(022)]       Message       OnConnect(bSuccess:1, errorcode=0)
[2015-08-31 18:03:51(292)]       Message       OnLoginSystem(userid=1,errorcode=0,username=1), msg deliver worked(1)
[2015-08-31 18:03:51(293)]       Server running time: 6 days, 2 hours, 12 minutes, license mode:0
[2015-08-31 18:03:51(295)]       Object InitFlags:0x2
[2015-08-31 18:03:51(333)]       Connection to streaming media server successfully!(udp delay:15ms)
[2015-08-31 18:03:51(553)]       Area(10001) Object Event, unknow event:2, dwParam1:1
[2015-08-31 18:03:51(653)]       Area(10001) Object Event, Enter Result:0
[2015-08-31 18:03:51(844)]       Area(10001) Object Event, unknow event:401, dwParam1:0
[2015-08-31 18:03:53(784)]       Area(10001) Object Event, unknow event:401, dwParam1:0
[2015-08-31 18:03:53(796)]       Invoke       VideoCallControl(EventType:1, UserId:-57, ErrorCode:0, dwFlags:0, dwParam:0, UserStr:)=0
[2015-08-31 18:03:53(844)]       Message       OnVideoCallEvent(EventType:2, UserId:-57, ErrorCode:0, dwFlags:0x0, dwParam:0
[2015-08-31 18:03:55(474)]       Message       OnVideoCallEvent(EventType:3, UserId:-57, ErrorCode:0, dwFlags:0x0, dwParam:1
[2015-08-31 18:03:55(476)]       Invoke       EnterRoom(roomid=1)
[2015-08-31 18:03:55(744)]       Message       OnEnterRoom(roomid=1,errorcode=0,siteindex=0)
[2015-08-31 18:03:55(747)]       Message       OnReceiveOnlineUser(count=1,roomid=1)
[2015-08-31 18:03:55(747)]       Message       OnUserEnterRoom(userid=-57,nickname=李莉,siteindex=1)
[2015-08-31 18:03:55(752)]       Invoke       UserCameraControl(userid=1,bOpen=1)
[2015-08-31 18:03:55(753)]       Invoke       UserSpeakControl(userid=1,bOpen=1)
[2015-08-31 18:03:55(783)]       WaveIn Audio Capture Driver(麦克风 (USB Audio Device))
[2015-08-31 18:03:55(783)]       Audio Init, error:0, device:0, 1, 16000, 16, capmode:0
[2015-08-31 18:03:55(783)]       Audio codec init, handle:1, 11, 1, 16000, 16, 15850
[2015-08-31 18:03:55(825)]       Audio Playback Device Init(0, 1, 16000, 16), WaveOut Playback Driver
[2015-08-31 18:03:55(826)]       Audio FX Status: VAD:1, NS:1, AGC:1, AEC:1
[2015-08-31 18:03:55(827)]       Invoke       UserCameraControl(userid=-57,bOpen=1)
[2015-08-31 18:03:55(828)]       Invoke       UserSpeakControl(userid=-57,bOpen=1)
[2015-08-31 18:03:55(873)]       Invoke       UserCameraControl(userid=-57,bOpen=1)
[2015-08-31 18:03:55(873)]       Invoke       UserSpeakControl(userid=-57,bOpen=1)
[2015-08-31 18:03:55(933)]       MinCroppingSize(640, 480)       MaxCroppingSize(640, 480)       Format(YUY2, 0x32595559)
[2015-08-31 18:03:55(933)]       MinCroppingSize(640, 480)       MaxCroppingSize(640, 480)       Format(YUY2, 0x8d2681)
[2015-08-31 18:03:55(934)]       MinCroppingSize(160, 120)       MaxCroppingSize(160, 120)       Format(YUY2, 0x32595559)
[2015-08-31 18:03:55(934)]       MinCroppingSize(160, 120)       MaxCroppingSize(160, 120)       Format(YUY2, 0x8d2681)
[2015-08-31 18:03:55(934)]       MinCroppingSize(176, 144)       MaxCroppingSize(176, 144)       Format(YUY2, 0x32595559)
[2015-08-31 18:03:55(934)]       MinCroppingSize(176, 144)       MaxCroppingSize(176, 144)       Format(YUY2, 0x8d2681)
[2015-08-31 18:03:55(935)]       MinCroppingSize(320, 176)       MaxCroppingSize(320, 176)       Format(YUY2, 0x32595559)
[2015-08-31 18:03:55(935)]       MinCroppingSize(320, 176)       MaxCroppingSize(320, 176)       Format(YUY2, 0x8d2681)
[2015-08-31 18:03:55(935)]       MinCroppingSize(320, 240)       MaxCroppingSize(320, 240)       Format(YUY2, 0x32595559)
[2015-08-31 18:03:55(935)]       MinCroppingSize(320, 240)       MaxCroppingSize(320, 240)       Format(YUY2, 0x8d2681)
[2015-08-31 18:03:55(935)]       MinCroppingSize(352, 288)       MaxCroppingSize(352, 288)       Format(YUY2, 0x32595559)
[2015-08-31 18:03:55(935)]       MinCroppingSize(352, 288)       MaxCroppingSize(352, 288)       Format(YUY2, 0x8d2681)
[2015-08-31 18:03:55(935)]       MinCroppingSize(432, 240)       MaxCroppingSize(432, 240)       Format(YUY2, 0x32595559)
[2015-08-31 18:03:55(936)]       MinCroppingSize(432, 240)       MaxCroppingSize(432, 240)       Format(YUY2, 0x8d2681)
[2015-08-31 18:03:55(936)]       MinCroppingSize(544, 288)       MaxCroppingSize(544, 288)       Format(YUY2, 0x32595559)
[2015-08-31 18:03:55(936)]       MinCroppingSize(544, 288)       MaxCroppingSize(544, 288)       Format(YUY2, 0x8d2681)
[2015-08-31 18:03:55(936)]       MinCroppingSize(640, 360)       MaxCroppingSize(640, 360)       Format(YUY2, 0x32595559)
[2015-08-31 18:03:55(936)]       MinCroppingSize(640, 360)       MaxCroppingSize(640, 360)       Format(YUY2, 0x8d2681)
[2015-08-31 18:03:55(936)]       MinCroppingSize(752, 416)       MaxCroppingSize(752, 416)       Format(YUY2, 0x32595559)
[2015-08-31 18:03:55(937)]       MinCroppingSize(752, 416)       MaxCroppingSize(752, 416)       Format(YUY2, 0x8d2681)
[2015-08-31 18:03:55(937)]       MinCroppingSize(800, 448)       MaxCroppingSize(800, 448)       Format(YUY2, 0x32595559)
[2015-08-31 18:03:55(937)]       MinCroppingSize(800, 448)       MaxCroppingSize(800, 448)       Format(YUY2, 0x8d2681)
[2015-08-31 18:03:55(937)]       MinCroppingSize(800, 600)       MaxCroppingSize(800, 600)       Format(YUY2, 0x32595559)
[2015-08-31 18:03:55(937)]       MinCroppingSize(800, 600)       MaxCroppingSize(800, 600)       Format(YUY2, 0x8d2681)
[2015-08-31 18:03:55(937)]       MinCroppingSize(864, 480)       MaxCroppingSize(864, 480)       Format(YUY2, 0x32595559)
[2015-08-31 18:03:55(938)]       MinCroppingSize(864, 480)       MaxCroppingSize(864, 480)       Format(YUY2, 0x8d2681)
[2015-08-31 18:03:55(938)]       MinCroppingSize(960, 544)       MaxCroppingSize(960, 544)       Format(YUY2, 0x32595559)
[2015-08-31 18:03:55(938)]       MinCroppingSize(960, 544)       MaxCroppingSize(960, 544)       Format(YUY2, 0x8d2681)
[2015-08-31 18:03:55(938)]       MinCroppingSize(960, 720)       MaxCroppingSize(960, 720)       Format(YUY2, 0x32595559)
[2015-08-31 18:03:55(938)]       MinCroppingSize(960, 720)       MaxCroppingSize(960, 720)       Format(YUY2, 0x8d2681)
[2015-08-31 18:03:55(938)]       MinCroppingSize(1024, 576)       MaxCroppingSize(1024, 576)       Format(YUY2, 0x32595559)
[2015-08-31 18:03:55(939)]       MinCroppingSize(1024, 576)       MaxCroppingSize(1024, 576)       Format(YUY2, 0x8d2681)
[2015-08-31 18:03:55(939)]       MinCroppingSize(1184, 656)       MaxCroppingSize(1184, 656)       Format(YUY2, 0x32595559)
[2015-08-31 18:03:55(939)]       MinCroppingSize(1184, 656)       MaxCroppingSize(1184, 656)       Format(YUY2, 0x8d2681)
[2015-08-31 18:03:55(939)]       MinCroppingSize(1280, 720)       MaxCroppingSize(1280, 720)       Format(YUY2, 0x32595559)
[2015-08-31 18:03:55(939)]       MinCroppingSize(1280, 720)       MaxCroppingSize(1280, 720)       Format(YUY2, 0x8d2681)
[2015-08-31 18:03:55(939)]       MinCroppingSize(1280, 960)       MaxCroppingSize(1280, 960)       Format(YUY2, 0x32595559)
[2015-08-31 18:03:55(940)]       MinCroppingSize(1280, 960)       MaxCroppingSize(1280, 960)       Format(YUY2, 0x8d2681)
[2015-08-31 18:03:55(940)]       MinCroppingSize(640, 480)       MaxCroppingSize(640, 480)       Format(MJPG, 0x47504a4d)
[2015-08-31 18:03:55(940)]       MinCroppingSize(640, 480)       MaxCroppingSize(640, 480)       Format(MJPG, 0x8d2181)
[2015-08-31 18:03:55(940)]       MinCroppingSize(160, 120)       MaxCroppingSize(160, 120)       Format(MJPG, 0x47504a4d)
[2015-08-31 18:03:55(940)]       MinCroppingSize(160, 120)       MaxCroppingSize(160, 120)       Format(MJPG, 0x8d2181)
[2015-08-31 18:03:55(940)]       MinCroppingSize(176, 144)       MaxCroppingSize(176, 144)       Format(MJPG, 0x47504a4d)
[2015-08-31 18:03:55(941)]       MinCroppingSize(176, 144)       MaxCroppingSize(176, 144)       Format(MJPG, 0x8d2181)
[2015-08-31 18:03:55(941)]       MinCroppingSize(320, 176)       MaxCroppingSize(320, 176)       Format(MJPG, 0x47504a4d)
[2015-08-31 18:03:55(941)]       MinCroppingSize(320, 176)       MaxCroppingSize(320, 176)       Format(MJPG, 0x8d2181)
[2015-08-31 18:03:55(941)]       MinCroppingSize(320, 240)       MaxCroppingSize(320, 240)       Format(MJPG, 0x47504a4d)
[2015-08-31 18:03:55(941)]       MinCroppingSize(320, 240)       MaxCroppingSize(320, 240)       Format(MJPG, 0x8d2181)
[2015-08-31 18:03:55(942)]       MinCroppingSize(352, 288)       MaxCroppingSize(352, 288)       Format(MJPG, 0x47504a4d)
[2015-08-31 18:03:55(942)]       MinCroppingSize(352, 288)       MaxCroppingSize(352, 288)       Format(MJPG, 0x8d2181)
[2015-08-31 18:03:55(942)]       MinCroppingSize(432, 240)       MaxCroppingSize(432, 240)       Format(MJPG, 0x47504a4d)
[2015-08-31 18:03:55(942)]       MinCroppingSize(432, 240)       MaxCroppingSize(432, 240)       Format(MJPG, 0x8d2181)
[2015-08-31 18:03:55(943)]       MinCroppingSize(544, 288)       MaxCroppingSize(544, 288)       Format(MJPG, 0x47504a4d)
[2015-08-31 18:03:55(943)]       MinCroppingSize(544, 288)       MaxCroppingSize(544, 288)       Format(MJPG, 0x8d2181)
[2015-08-31 18:03:55(943)]       MinCroppingSize(640, 360)       MaxCroppingSize(640, 360)       Format(MJPG, 0x47504a4d)
[2015-08-31 18:03:55(943)]       MinCroppingSize(640, 360)       MaxCroppingSize(640, 360)       Format(MJPG, 0x8d2181)
[2015-08-31 18:03:55(943)]       MinCroppingSize(752, 416)       MaxCroppingSize(752, 416)       Format(MJPG, 0x47504a4d)
[2015-08-31 18:03:55(943)]       MinCroppingSize(752, 416)       MaxCroppingSize(752, 416)       Format(MJPG, 0x8d2181)
[2015-08-31 18:03:55(944)]       MinCroppingSize(800, 448)       MaxCroppingSize(800, 448)       Format(MJPG, 0x47504a4d)
[2015-08-31 18:03:55(944)]       MinCroppingSize(800, 448)       MaxCroppingSize(800, 448)       Format(MJPG, 0x8d2181)
[2015-08-31 18:03:55(944)]       MinCroppingSize(800, 600)       MaxCroppingSize(800, 600)       Format(MJPG, 0x47504a4d)
[2015-08-31 18:03:55(944)]       MinCroppingSize(800, 600)       MaxCroppingSize(800, 600)       Format(MJPG, 0x8d2181)
[2015-08-31 18:03:55(944)]       MinCroppingSize(864, 480)       MaxCroppingSize(864, 480)       Format(MJPG, 0x47504a4d)
[2015-08-31 18:03:55(945)]       MinCroppingSize(864, 480)       MaxCroppingSize(864, 480)       Format(MJPG, 0x8d2181)
[2015-08-31 18:03:55(945)]       MinCroppingSize(960, 544)       MaxCroppingSize(960, 544)       Format(MJPG, 0x47504a4d)
[2015-08-31 18:03:55(945)]       MinCroppingSize(960, 544)       MaxCroppingSize(960, 544)       Format(MJPG, 0x8d2181)
[2015-08-31 18:03:55(945)]       MinCroppingSize(960, 720)       MaxCroppingSize(960, 720)       Format(MJPG, 0x47504a4d)
[2015-08-31 18:03:55(945)]       MinCroppingSize(960, 720)       MaxCroppingSize(960, 720)       Format(MJPG, 0x8d2181)
[2015-08-31 18:03:55(946)]       MinCroppingSize(1024, 576)       MaxCroppingSize(1024, 576)       Format(MJPG, 0x47504a4d)
[2015-08-31 18:03:55(946)]       MinCroppingSize(1024, 576)       MaxCroppingSize(1024, 576)       Format(MJPG, 0x8d2181)
[2015-08-31 18:03:55(946)]       MinCroppingSize(1184, 656)       MaxCroppingSize(1184, 656)       Format(MJPG, 0x47504a4d)
[2015-08-31 18:03:55(946)]       MinCroppingSize(1184, 656)       MaxCroppingSize(1184, 656)       Format(MJPG, 0x8d2181)
[2015-08-31 18:03:55(946)]       MinCroppingSize(1280, 720)       MaxCroppingSize(1280, 720)       Format(MJPG, 0x47504a4d)
[2015-08-31 18:03:55(946)]       MinCroppingSize(1280, 720)       MaxCroppingSize(1280, 720)       Format(MJPG, 0x8d2181)
[2015-08-31 18:03:55(947)]       MinCroppingSize(1280, 960)       MaxCroppingSize(1280, 960)       Format(MJPG, 0x47504a4d)
[2015-08-31 18:03:55(947)]       MinCroppingSize(1280, 960)       MaxCroppingSize(1280, 960)       Format(MJPG, 0x8d2181)
[2015-08-31 18:03:55(965)]       Video Config Size(320, 240)       Format(YUY2, 25fps)
[2015-08-31 18:03:56(022)]       video init finish:320x240, YUY2, fps:25, codecid:1
[2015-08-31 18:03:56(338)]       On Remote UserCameraControl(dwUserId:-57, bOpen:1)
[2015-08-31 18:03:56(338)]       On Remote UserSpeakControl(dwUserId:-57, bOpen:1)
[2015-08-31 18:03:56(516)]       video codec init:codec:1, 15fps, 320x240, bitrate:90kbps, quality:3, preset:3, gop:30, handle:2
[2015-08-31 18:03:56(533)]       userid(-57) audio decode, codec:11, 1 channel, 16000Hz

插件的日志，能看出异常吗？

陈文仲 发表于 2015-8-31 16:05:01

liweiqiang888 发表于 2015-8-31 16:01
刚才用2个手机做测试，一个模拟坐席，一个模拟客户，这样两个都走的是互联网，只有连接核心服务器的时候 ...

您那边测试手机双方视频正常有可能是p2p连通，可以把日志发上来看看。我这边测试您那边的服务器，在关闭p2p连接的情况下，双方视频是不通的，而音频正常，应该是您那边对外网传进的数据包大小进行限制，可以检查一下路由的配置。

liweiqiang888 发表于 2015-8-31 16:01:14

admin 发表于 2015-8-31 15:57
亲，不是操作系统的防火墙喔，是内网与互联网之间的防火墙，主要是指路由器的配置。

刚才用2个手机做测试，一个模拟坐席，一个模拟客户，这样两个都走的是互联网，只有连接核心服务器的时候，才会连接我们内网服务器。这个测试结果是正常的，补充下!

admin 发表于 2015-8-31 15:57:28

亲，不是操作系统的防火墙喔，是内网与互联网之间的防火墙，主要是指路由器的配置。

liweiqiang888 发表于 2015-8-31 15:55:09

admin 发表于 2015-8-31 15:46
您好，根据前面的信息来综合判断，您目前所遇到的问题可能是本地网络中的防火墙有相关设置限制了视频包的 ...

刚才我把防火墙关掉了，还是有这个问题。应该不是防火墙的问题。这个web插件我也有重装过。。。

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